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Profile - Carole St. Amand

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My Career

My career in the public sector has provided me with many "once in a lifetime opportunities" to expand my knowledge, skills and expertise and to meet people that have unselfishly mentored me along the way. I have worked in 6 different government departments and one provincial agency which would never have been possible without the full support of my employer for assignments, secondments, successful appointments, interchanges and relocation. I never would have dreamed that I would be where I am today when I first entered the workforce. Here is the story of how my career evolved:

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Current Position

Carole St. Amand

Title: Senior Policy Advisor, Health Products and Food, Regions and Programs Branch
Education: Bachelor of Arts (1992), Bachelor of Social Sciences (concentration in Economics) (1993), University of Ottawa
Number of Years in the Workforce: 17 years of service in the public service
Number of Years at Health Canada: 2

My Experience at Health Canada

I enjoy my job because I am exposed to a subject matter that relates directly to the health and safety of Canadians. As the Policy and Planning Advisor, I report directly to the Regional Director of the Health Products and Food (HPF) Program - Ontario Region. The program focuses on the analysis of foods, pharmaceuticals and natural health products and is also responsible for inspecting the health products industry and ensuring compliance with the Food and Drugs Act. I am responsible for overseeing outreach activities with regional stakeholders, for providing the regional context to national policy development and for supporting the human resources, operational and strategic planning of the program. I also provide our programs' input to Ontario Region-specific strategic plans, briefing notes, Memorandums to Cabinet etc. and provide advice to the Regional Director on issues or files that affect the program area.

For those looking to contribute to protecting the health and safety of Canadians, including First Nations, there is no better department than Health Canada. There are so many opportunities whether you wish to do research, be involved in developing policy or regulations, work on environmental files, work in the field of food and nutrition or even work on international files.

Career Timeline

Job Profile The Story
Summers of 1989,1990,1991 & 1992

Summer Student
Agriculture Canada
Ottawa, Ontario

I worked for the soybean research group of the Experimental Farm. The work was mostly done outdoors in the field test plots.
1993 - 1994

Clerical Assistant
Statistics Canada
Ottawa, Ontario

This office was dedicated to agriculture statistics.This was my first exposure to a "real" job in an office environment. I was the clerical assistant to two assistant directors.

After finishing my Bachelor's degree in Economics in 1993, a shortage of work made it difficult to find work in my field. I applied to various government jobs and eventually obtained a determinate clerical position with Statistics Canada. I remember being so relieved and excited when I was offered the position, even if the salary and the job was not at all what I had envisioned for my career. It seems simple now, but looking back, I had to learn very quickly how to perform simple administrative tasks. After several months, I was no longer finding my job challenging and my new quest was to become indeterminate. With the help from senior management, I obtained an opportunity to work in an area of Agriculture Statistics that provided me with the skills in data analysis that I needed in order to apply for positions in the technical and analytical fields. This assignment is the reason I was successful in a competition as a Junior Technical Officer with the Canadian Centre for Justice Statistics, Statistics Canada and became an indeterminate public service employee in November 1994.

1994 - 1997

Junior Technical Officer
Statistics Canada
Ottawa, Ontario

I provided technical support to the Manager of the Youth Custody and Crime Statistics Survey working with databases and performing some data analysis.

This position is significant because it is at this point that I knew that I wanted to pursue data and statistical analysis further and that a career in economics would be suitable for me - but it would take some time to get there.

1997 - 1999

Product Manager
Statistics Canada
Ottawa, Ontario

I was the product manager for the 1996 Census Area Profiles.

This is possibly the most significant position in my career. The skills and knowledge I acquired during this time have helped me immensely in moving ahead in the public service. I was responsible for the production of the 1996 Census Area Profiles data products. It was a fast paced environment with strict deadlines and so many pieces of the project were inter-dependent. I had to work with various subject-matter experts and had to provide regular status updates to management. I was exposed to project management, supervising staff, working in a team environment - all of which have allowed me to progress in my career. I loved this job!

1999 - 2002

Information Management Analyst
Department of Indian and Northern Affairs Canada
Ottawa, Ontario

I first joined Indian and Northern Affairs Canada (INAC) on a secondment from Statistics Canada. I was responsible for the data analysis and quality assurance of information reported by First Nations. 

Later, I was responsible for managing the development of on-line reporting modules for First Nations Communities.

Although I was very reluctant to leave Statistics Canada, I could not possibly turn down the opportunity to move from a technical to an analytical field.

My years at Indian and Northern Affairs Canada are some of my most memorable. I had the opportunity to travel across Canada, visit First Nations communities, work with regional offices and First Nations Organizations and lead major projects under the Government On-line Initiative.

I will also never forget my Director, the late Mr. Ravi Shankar, who served as my mentor. Not realizing it at the time, I understand now why he would insist that I deliver the presentations to senior management and in front of audiences at conferences. Although terrifying to me at that time, this was his way of ensuring that his staff were recognized for their work and that they gained the skills required to move up in the public service. To this day, I still think of Ravi as the most influential person in my career and have him to thank for my continued success.

2002 - 2005

Senior Analyst
Public Works and Government Services Canada
Ottawa, Ontario

I joined Public Works and Government Services Canada (PWGSC), on an acting assignment to support the director on the International Cooperation file. I was responsible for hosting foreign delegations and the preparation of visit scenarios and briefing materials for the Deputy Minister and Ministerial foreign visits. I was also involved in the development of key departmental strategies and plans.

I was promoted after successfully completing a selection process. My new job was to lead the Federal-Provincial-Territorial (FPT) intergovernmental cooperation file.

I decided to take an assignment with PWGSC, because of my interest in working on intergovernmental files. The directorate I worked for was responsible for supporting PWGSC's Deputy Minister and Minister's offices for international and federal-provincial-territorial (FPT) government collaboration and partnership initiatives and activities. I planned several Deputy Minister level FPT meetings and events and had the opportunity to sit at the table with Deputy Ministers from every province. The most notable event would be the 2005 FPT meeting in Iqaluit, Nunavut. My experience working with other levels of government is an important aspect of my career and has proven to be an asset for other jobs following my tenure with PWGSC.

This job gave me a good understanding of working at the corporate level and allowed me to know a little bit about every branch in the department.

2005 - 2007

Business Advisor to Chief Executive Officer (CEO) and Chief Operating Officer (COO)
Ontario Realty Corporation (ORC)
Toronto, Ontario

I moved to Toronto after accepting a one year assignment, under the Interchange Canada program, with the Ontario Realty Corporation (ORC). The ORC is responsible for the real property and facilities management for the Ontario Government. My knowledge with PWGSC was very applicable for this assignment. I decided to stay on an extra 6 months after my assignment was over.

I took a huge step when I decided to move from Ottawa to Toronto. I accepted to join the ORC on an Interchange Canada Assignment. The Interchange assignment allowed me to keep my current level and status of public service employee while working in a provincial agency. The experience I gained in working with senior executives and leading FPT initiatives at PWGSC is what helped me obtain the position of a Business Advisor to the Chief Operating Officer (COO ).

It is difficult to believe all the things I did at the ORC. I wrote and managed the production of two of the corporations Annual Reports which are still on-line. I gave presentations to senior executives and the Board of Directors. I developed a business case framework and a process improvement project. Perhaps the most notable of my accomplishments would be the development of Key Performance Indicators and a performance Dashboard for the Corporation, still in use today. After a few months, I was also the business advisor for the Chief Executive Officer (CEO).

2007 - 2008

Chief, Labour Market Information and Occupational Analysis
Service Canada
Toronto, Ontario

This was my first experience working in a regional office. For the first time in my career; I was working as an economist. I was directly responsible for managing a group of 20 analysts responsible for the analysis of the Ontario labour market.
2008- present

Senior Policy Advisor
Health Canada
Ontario Region - Toronto

I am currently responsible for analyzing health products and food policy. I am also responsible for the operational, strategic and human resources planning of the regional program and for providing advice to the Regional Director.

Due to my relocation to Toronto, I was looking for a position that would allow me to return to the Public Service at my previous level within the Ontario region. I was very happy when I found out about this position and I consequently successfully applied. Having worked in the National Headquarters area for the most part of my career, there was an adjustment period to being in the region. However, in time I came to value the operational nature of the work and the front-line responsibility for delivering the program on behalf of the Branch. I have now been with Health Canada in the Ontario Region for almost two years. I have gained an appreciation for the work that is conducted in regional offices and understand how they directly support the mandate of the department. I also have a good understanding of our regional stakeholders - the industry, provincial governments, and consumer groups - and have a clearer sense of their views.