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Transcript - Natural Health Products Ingredients Database Issue Form

Description: Cover page - NHP Online Solution. Natural health products licensing made quick, easy and secure.

Narrator: Hello, and welcome to NHPD's Web video on the Natural Health Products Ingredients Database Issue Form. This Web video will go through the process for submitting a request to add, remove or revise information found in the NHP Ingredients Database via the Issue Form.

Description: Graphic of the Health Canada web site home page.

Narrator: This Web video is not meant to provide complete instructions, but to provide an introduction to the tool; it is recommended to read all associated user guides and guidance documents, and attend other webinars and workshops offered by NHPD.

From Health Canada's home page, the NHPID Issue Form is accessible by the following URL: http://www.healthcanada.gc.ca/nhponline. This brings you to the home page for NHPD's Online Solution.

Description: The user types out the URL mentioned above and then hits Enter. The home page for the Natural Health Products Online Solution is displayed.

Narrator: From here you can select the purple button for "Forms and User Guides." Here you will find access to the NHP Online System Standard Terminology Guide. The terminology guide provides additional information on the terminology and naming used in the NHPID, which is very helpful when making requests to the NHPID.

Description: Graphic of the Forms and User Guides button being selected. This takes the user to the Related Guidance Documents and Forms web page. The screen scrolls down and an arrow points to the Natural Health Products Online System Standard Terminology Guide hyperlink.

Narrator: You will also find the accompanying User Guide for the Issue Form.

Description: Graphic scrolling down the page. An arrow points to the Natural Health Products Ingredients Database Issue Form Guide hyperlink.

Narrator: The Issue Form itself is a PDF smart form that is downloadable to your desktop.

Start by clicking on the link to the Issue Form. This will bring you to an HTML version of the form. Please note that the HTML version is not a form. To open the form, click on the PDF icon.

This will open the form in your internet browser.

Description: Graphic of the Ingredients Database Issue Form hyperlink being selected at the bottom of the internet page. This takes the user to the Natural Health Products Ingredients Database Issue Form web page. The PDF icon is selected. This opens the PDF version of the Natural Health Products Ingredients Database Issue Form in the internet browser.

Narrator: At this point you should save the form to your desktop for easy access.

To save the form to your desktop, click on File and then Save As. Name the form as you desire, close and re-open it from your desktop.

Description: Graphic of the File and the Save As buttons being selected. A window opens. The Cancel button is selected.

Narrator: Please note that the form requires an internet connection for completion.

You may now begin completing the form.

The Issue Form is a smart form and will change depending on the information entered. All required fields are marked with an asterix.

The top of the form has an English or French option button, clicking one or the other will change the language of the form accordingly.

Description: Graphic of arrow pointing to the English and French option buttons at the top of the form.

Narrator: Part 1 includes the Requester information. This information must be completed by the individual making the request in case NHPD needs to contact you about the request.

Description: Graphic of arrow pointing to Part 1 - Natural Health Products Ingredients Database Issue Form - Requester.

Narrator: Part 2 is the actual request. The Type of Request is a drop-down list. Select the appropriate request type based on the changes you are proposing to the NHPID. Medicinal Ingredient Classification Request, Non-Medicinal Purpose Request, or Other Modification to the Ingredients Database.

Description: Graphic of arrow pointing to Part 2- Natural Health Products Ingredients Database Issue Form - Request. The drop-down list under the Type of Request box is displayed and the user scrolls through the options mentioned above.

Narrator: When we select Medicinal Ingredient Request, the form will change and require different information. Likewise, if we select Non-Medicinal Ingredient Purpose Request, different information is required.

Description: Graphic of the Medicinal Ingredient Classification Request being selected. The form changes under Part 2 requiring the user to fill out additional information related to the type of request selected. The user then selects Non-Medicinal Ingredient Purpose Request. The form changes as different information is required.

Narrator: Once the form has been completed, and all mandatory fields are filled, you must click on Finalize. The form will check itself and a message will pop up if any mandatory fields are missing.

Description: Graphic of the Finalize button being selected in the right bottom corner of the form. A pop-up window opens displaying the following text: "Some required fields have not been filled or have not been filled correctly." OK button is selected. Screen scrolls to the top of the form. All missing fields are highlighted.

Narrator: Once successfully validated, a 7 digit tracking number will be generated at the top of the form and the message "This form has been completed" will appear in a green box on the top of the form. Now that the form has been completed, please email it to ingredient support email account, which is quoted on the top of the Issue Form.

Description: Graphic of the Finalize button being selected in the right bottom corner of the form. Screen scrolls up and an arrow points to the tracking number in the top right corner of the form. Another arrow points to the following text: "This form has been completed."

Narrator: Once submitted, an auto reply will come from ingredient support saying that we received your request. Requests take 4 weeks on average, to allow for adequate review time and to fit in to the 2 week update cycle of the NHPID.

An Issue Form may be modified by clicking the Modify button, but if creating a new request, please complete a new Issue Form.

Description: Graphic of the Modify button being selected. The screen goes back to the uncompleted Natural Health Products Ingredients Database Issue Form.

Narrator: For any additional information, please contact ingredient support, the PLA info email account or your submission coordinator.

Thank you.

For more information please visit:
www.healthcanada.gc.ca/nhponline
or email:
ingredient_support@hc-sc.gc.ca