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Management Response and Action Plan (MRAP) - Audit of Respendable Revenues (User Fees)
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(PDF Version - 18 K)| Recommendations | Management Response:
|
Planned Management Actions | Deliverables | Expected Completion Date | Accountability |
|---|---|---|---|---|---|
| 1- It is recommended that the Chief Financial Officer ensure that all roles and responsibilities assigned to the CFOB (as outlined in Health Canada's Policy on External Charging) are appropriately delegated and communicated within the Branch. | Accept | A document identifying roles and responsibilities within the Departments is under development and will be added as an appendix to Health Canada's External Charging Policy. | Revision to the External Charging Policy to include table of Roles and Responsibilities within CFOB. | June 2009 | |
| 2- It is recommended that the Chief Financial Officer ensurse that performance results reported in the DPR are measured adequately, and are aligned with defined service standards. | Accept | The Chief Financial Officer will ensure that the performance results reported in the Departmental Performance Report are measured adequately and are aligned with defined service standards. | Performance results reported will be measured in accordance to defined service standards in the next Departmental Performance Report for fiscal year 2008-2009. | December 2009 | |
| 3- It is recommended that the Chief Financial Officer ensure that results reported in the DPR are consistent with the reporting period of the DPR, or that that an appropriate disclosure be included to explain the discrepancy. | Accept | CFOB will ensure that the results reported in the DPR are consistent with the reporting period of the DPR, or that that an appropriate disclosure will be included to explain the discrepancy. | Departmental Performance Report for fiscal year 2008-2009 | December 2009 | |
| 4- It is recommended that the Chief Financial Officer develop clear procedures to maximize the collection of fees charged for external services. Procedures should focus on the need to be proactive, and should include formal dunning procedures1. | Accept | The CFO recognizes the need to standardize all receivables management activities in the Department. Draft policy and related procedures documents were completed in March 2008. These documents include:
During 2008/2009 these documents have been circulated and discussed extensively with key stakeholders. The policy and procedures fully address the audit recommendation, and are expected to be approved by December 2009. During 2008/2009 CFOB has done an analysis of long outstanding accounts receivables to assess accounts considered to be non-collectable. During the fall 2008 debt write-off exercise $439,995 in outstanding accounts related to user fees were written off. An additional $110,016 in outstanding accounts related to user fees have been submitted for write-off as part of the February 2009 write-off exercise. |
|
December 2009 |
1 Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable
