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Health Canada Status Report 2006/07 in support of Part VII of the Official Languages Act
Principal Achievements
(Health Policy Branch, Health Products and Food Branch, Healthy Environment and Consumer Safety Branch, First Nations and Inuit Health Branch, Public Affairs, Consultation and Regions Branch)
Atlantic Region
Quebec Region
Ontario Region
Manitoba/Saskatchewan Region
Alberta Region
British Columbia Region
Headquarters
Health Policy Branch, Health Products and Food Branch, Healthy Environment and Consumer Safety Branch, First Nations and Inuit Health Branch, Public Affairs, Consultation and Regions Branch
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Dissemination of information to Health Canada employees and senior managers on linguistic duality and the OLMCs' priorities and needs. |
Various tools for promoting Part VII of the OLA, such as the Health Canada Policy
to Support OLMCs and
Canadian Heritage's Bulletin 41-42, are available to all employees and senior
managers. |
Presentation of the policy to senior management; Bulletin 41-42 distributed
throughout the Department across Canada through Health Canada's network of OL Coordinators. |
Participation in the annual activities surrounding the Rendez-vous de la Francophonie
(RVF)
at interdepartmental events, in addition to organizing activities specific to the Department
in collaboration with Diversity and Official Languages Programs (parts IV, V and VI of
the OLA). |
Over ten preparatory meetings for the RVF took
place. Over ten employees were assigned to this task to varying degrees. |
Evaluation of the policy is planned for 2007. |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Support to the consultative committees for the French- and English-speaking official language minority communities in their strategic and operational planning processes to reflect the official language minorities' health priorities for 2008. |
Four plenary meetings a year and about ten teleconferences and in-person meetings of the subcommittees. Minutes of the meetings available. |
The purpose of these meetings is to advise the Minister of Health on the OLMCs'
needs. The Committees prepared new recommendations for continuing the activities undertaken
under the Action Plan for Official Languages, which will end in March 2008. |
Annual informal consultations with official language minority communities in connection with the national coordinators' meetings, organized by Canadian Heritage (PCH). |
Informal meetings with the OLMCs of Manitoba and the three territories. |
Examples of subjects addressed: access to health services in the language of the OLMC ;
scattering of populations; return of professionals to the communities; population aging
in the OLMCs; lack of
reliable data on the populations; and sustainability of Health Canada funding. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
OLMC -relevant information developed and available. |
Plan developed for a complete overhaul of the Official Language Communities Development
Bureau ( OLCDB )
Web site; updating of the Web site to present on it, among other things, the Action Plan,
Health Canada's Status Report on Implementation of Part VII of the OLA and the Health
Canada Policy to Support Official Language Minority Communities. |
Survey of the groups representing the OLMCs
on the usefulness of the OLCDB Web
site (will be done in 2007-2008). |
D. Coordination and Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Participation by the Health Canada national coordinator in the interdepartmental meetings
on Part VII of the OLA organized by Canadian Heritage. |
Participation in 100% of the meetings by the national coordinator and/or the national
coordinator's representative. |
Exchange of information on best practices, meeting with the communities, increased
awareness of the OLMCs'
needs. |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Management and monitoring of the contribution agreements in connection with the Contribution
Program to Improve Access to Health Services for OLMCs
for Phase II of the project, until March 2008, and in connection with the OLMC Envelope
of the Primary Health Care Transition Fund (PHCTF),
in addition to implementing new activities that received additional funding in 2006-2007. |
Complete audit of the contribution agreements. |
Contribution program with designated recipients in follow-up to the recommendations
of the consultative committees for the French-speaking and English-speaking official
language minority communities. |
OLMCs' needs taken into account in the delivery of other Health Canada programs. |
5 IPOLC projects
funded in 2006-2007. |
Information transmitted to the OL Coordinators
in the regions, who share it with the OLMCs. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Implementation of formative evaluation of the Contribution Program to Improve Access
to Health Services for Official Language Minority Communities. |
Report in the process of being approved and published. |
Program objectives largely achieved. |
Top of PageAtlantic Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Developed partnerships and networks with other stakeholders from various sectors: OLMCs,
various levels of government. Integrated specific objectives relating to section 41 of the OLA in the performance agreements of regional directors. Informed the Regional Management Committee of changes to the OLA and their responsibilities under the Act. |
The OL Coordinator is a member of Federal
Council OL Committees in all 4 Provinces
and participates in meetings coordinated by Canadian Heritage with Official Language Minority
Communities. The OL Coordinator has established a positive working relationship with the OL Coordinators in the Nova Scotia Department of Health and the Nova Scotia Department of Health Promotion and Protection. Section 41 activities will be integrated into Performance Agreements of Regional Directors beginning in 07/08. Meeting agendas and minutes indicate sessions were given to Regional Management Committee. |
High level of satisfaction regarding issues covered at meetings and with the projects
undertaken by the various OL Committees. Official Language Minority Communities, Société Santé en français and the Nova Scotia Government were highly satisfied with Health Canada's involvement. Future Performance Agreements should show increased activity with Official Language Minority Communities. High degree of knowledge of requirements under new OLA shown by Regional Management Committee. |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participated in and supported consultation mechanisms, round tables and meetings through
which OLMCs were consulted
regarding their health priorities and needs. Established and maintained partnerships with OLMCs. |
Health Canada participates in 90% of activities organized by Official Language Minority
Communities (OLMC ) which
involve the Health Canada mandate. Health Canada participates in 90% of activities organized
by Canadian Heritage for the Official Language Minority Communties (OLMC ). Health Canada participates in all Annual General Meetings of OLMCs in all 4 Provinces. The Official Language Coordinator is a non-voting member of Réseau Santé Nouvelle-Écosse and is on the planning committee for their Health Promotion Forum and is supporting conference planning. The OL Coordinator has established a relationship with Société Santé en français de l'île-du-Prince-Edouard and with Société Santé en français de Terre-Neuve et du Labrador. Relationships have been established in New Brunswick with the Directors of the Medical School at Université de Moncton and with members of Mouvement des Acadiens et Acadiennes en Santé au Nouveau-Brunswick. |
Official Language Minority Communities and Canadian Heritage express a high degree of
satisfaction with Health Canada's involvement and participation in their activities. Members of Société Santé en français and Official Language minority groups are highly satisfied with the support given by Health Canada Regional Office and by the Provincial Coordinators in each Atlantic Province. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Distributed bilingual products to OLMCs. Communicated about upcoming HC events, consultations with OLMCs across the region. |
All information produced for distribution in the Atlantic Region is bilingual. OLMCs are made aware of all upcoming and appropriate events in all provinces such as consultations, conferences, newspaper articles of interest. |
Official Language Minority Communities are increasingly involved in public consultations. |
D. Coordination and Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participation by the Health Canada national coordinator in the interdepartmental meetings
on Part VII of the OLA organized by Canadian Heritage. Participation in the in-house meetings of the Health Canada Coordinators. |
Participation in 100% of the meetings by the national coordinator and/or the national
coordinator's representative. Health Canada hosted one of these meetings, in partnership with the Consortium national de formation en santé and Cité collégiale. Participation in development of a training session on performance indicators organized by Canadian Heritage. Participation in the Official Languages (OL) Champions Committee, and to Committee of Assistant Deputy Ministers on Official Languages (CADMOL). Existence of a departmental network of OL Coordinators in which the branches and regions are represented, and existence of OL subnetworks in these same branches and regions. Participation at a level of 80% or more in each of these meetings. |
Exchange of information on best practices, meeting with the communities, increased awareness
of the OLMCs' needs. Stronger links with Canadian Heritage, the Consortium national de formation en santé and Cité collégiale. Better understanding of the performance measurement objectives of PCH. The champion informed the OLCDB of the minutes of the meetings of the official languages champions and of CADMOL. Exchange of information on current issues and best practices; direction given to the regions and branches. |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Distributed relevant information regarding funding opportunities. | Official Language Minority Communities were specifically targeted for Tobacco funding programs. | 2 projects submitted under Tobacco Program by Official Language Minority Communities were accepted for funding. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Evaluated the impact of policies and programs on OLMCs. |
Addition of section 41 activities to the annual operational plan for the Atlantic Region for 07/08. | All sections of Health Canada Atlantic will show activities and outputs directed at meeting their requirements under Section 41 of the OLA. |
Quebec Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Provided employees and senior management with information, training and awareness on the issues facing OLMCs. | Dissemination of OL issues using a
regional Lotus Notes OL account and publication
of articles in regional newsletters targeting OLMCs. Twelve e-mails sent to regional staff on various subjects, such as the OL accountability framework, the Annual Report of the Commissioner of Official Languages and activities for Rendez-vous de la francophonie. Six articles and/or capsules on OL in the regional newsletter, Entre-Nous. Two presentations to the management committee, on Bill S3 by the OLCDB and Justice Canada and the other by the Community Health and Social Services Network on the results of the survey on access to health care in English in Quebec. Five information sessions delivered this year, 30 minutes of which was devoted to OL . Participants represented a wide variety of operational sectors. |
Degree of awareness among Management Team Committee (MTC)
members of OLMC needs;
the survey will be conducted during the next fiscal year. Level of understanding among the MTC and its employees of their responsibilities to OLMCs; the survey will be conducted during the next fiscal year. 68% of participants reported that the presentation changed their understanding of the OLA. |
| Innovated by creating new processes targeting OLMCs. | Information and awareness sessions delivered to employees and senior management; total
of 55 participants. Ten requests for consulting services received and processed, involving a wide range of issues, including explanation of IPOLC funding, identifying positive measures, handling complaints, respect for linguistic duality, and so on. Inclusion of specific OLA section 41 objectives in regional directors' performance agreements. MTC's commitment to the Quebec integrated action plan holding all directors accountable. Examples of processes targeting OLMCs that have been developed and implemented: appointment of an OL spokesperson on the MTC to give impetus to OL matters and creation of an OL award for an employee or manager who has demonstrated exceptional leadership with regard to the promotion of linguistic duality. The award will be handed out for the first time in 2007-2008. |
Percentage of senior managers who meet OLA section 41 obligations: evaluations will
be produced in April. Level of knowledge among employees and senior management of new mechanisms and processes implemented. The survey will be conducted in 2007-2009. Level of employee understanding of issues facing OLMCs: the form has been prepared but will be administered in 2007-2008. |
Consulted OLMCs on new priorities, initiatives, programs or policies. |
Promotion of an OL section in Health
Canada's regional library where community newspapers on the English-speaking communities
are consulted. Creation of a heading on the Quebec Region intranet site. Development of measurement tools: E.g., creation and administration of a questionnaire on OLMCs to determine their degree of knowledge of HC , their satisfaction with the information received, the means for contacting them, etc. Creation of a questionnaire on Part VII, to be administered to employees in 2007-2008. A meeting with the Community Health and Social Service Network, Regional Director General (RDG), OL Champion and OL Coordinator to hear the needs and concerns of OLMCs following the Consultative Committee for English-speaking Minority Communities meeting. |
The MTC meets 20 times a year, and OL was addressed at 8 of 20 meetings. The issue of OLMCs was addressed at 4 of 20 meetings. When the issue was addressed it took up 20% of the meeting time. |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participated in (and supported) consultation mechanisms, round tables and meetings at
which OLMCs are consulted
on their health needs and priorities. Supported communities in expressing their needs. Updated the list of partners. |
The OL Coordinator attended four meetings
of Catholic Community Services (CCS)
on the accessibility of health care services for Anglophones in East Montreal. Mental health
and substance abuse problems were identified as priorities. The Community Health and Social Services Network was invited twice: to express their concerns and needs; and to present the results of the survey on access to health care services in English in Quebec. Apart from the Consultative Committee for English-Speaking Minority Communities (CCESMC) meeting, the consultations targeted the general public and not OLMCs specifically, however there were several exchanges with OLMCs. All of senior management (100%) attended. Stakeholder Information Management System (SIMS), a database of all health stakeholders in Quebec: - list of all OLMCs that belong to the Quebec Community Groups Network and the CHSSN. |
50% of OLMC representatives
believe they have the opportunity to express their needs and concerns to HC . 20% of activities are realized via consultation processes. 50% of OLMC representatives believe they have the opportunity to express their needs and concerns to HC . It is possible to communicate with partners at all times, where necessary. |
| Visited OLMCs to gain a better understanding of their reality. | Five visits of approximately ½ day by the OL Coordinator:
two to attend OLMCs' AGMs;
and three to establish priorities, strengthen linkages and find solutions to identified
problems. Regular visits by program and transfer officers. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Disseminated communications products developed by the region that may be of interest
to OLMCs. Support existing information processes by ensuring visibility for Health Canada's activities. |
Six documents were sent to OLMCs
on skin cancer prevention, crisis preparations for families, the inventory of federal programs
and initiatives, best practices (early intervention, outreach and community linkages for
women with substance abuse problems), arsenic in drinking water and the Canada Food Guide. Three articles on the same subjects were sent to community media. Sixteen kiosks were set up at fairs and exhibitions dealing with subjects such as drug and tobacco control programs. Ten ½-day visits to OLMCs to present the role and responsibilities of the OL Coordinator and to inform them of HC programs and services. E.g., - presentation to the Centre de santé de Témiscamingue to make people aware of child-proof products; and - presentation to representatives of the early childhood centre on the Kipawa Indian reserve in June 2006. Four presentations at the Cegep Vanier for daycare services students (awareness of child-proof products). Regular visits to follow up on projects. |
Level of OLMCs' knowledge
of products, services and programs targeting them. 43% of OLMCs believe they have average knowledge of HC programs and services, 14% believe they have good knowledge, 7% believe they have excellent knowledge and 7% do not know (survey). English-speaking communities' degree of satisfaction with accessibility and availability of information. 86% of OLMCs believe they receive information from HC and 57% believe that this information meets the needs of their respective organizations (survey). Volume (number and frequency) of promotional material disseminated to English-speaking communities. During fairs and exhibitions, 10% of the documentation handed out is in English. There were 15 fairs and exhibitions during the year. |
D. Coordination And Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health
Canada itself along with other federal institutions or other levels of government; participation
in activities organized by other federal institutions, other levels of government, etc.; participation
of official languages champions, national and regional coordinators, etc., in various government
forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Coordinated or participated in activities alone or with other federal departments or other levels of government, and cooperated with multiple partners to respond to OLMCs' priorities. | Activities, meetings, etc., organized in co-operation with other partners, e.g., Health
Canada's active participation in the Quebec Federal Council on Official Languages (QFC-OL)
and exchange of best practices. Four meetings; exchange of practices: document on the role and responsibilities of the OL Coordinator, generic communications plan on OL ; internship within an OLMC ; PowerPoint presentation on OL . The OL Coordinator attended two meetings of the Interdepartmental Official Languages Network (IOLN) and participated in her community of practice. Active participation in four OLCDB and Diversity and Official Languages Program (DOLP) conference calls and in their retreats. Co-ordination of a regional network of OL liaison officers at Health Canada, Quebec Region. |
Rate of participation at meetings: 67% (four of six meetings). Level of attendance by the IOLN community of practice: 100% (weekly commitment). |
| Twelve exchanges to publicize the OL accountability
framework, the annual report of the OCOL, HC 's
action plan, OLMC electronic
newsletters, to provide information on IPOLC and
to obtain information on the call for proposals for the Anti-Drug Strategy. Active participation in the Quebec Federal Council's Communications Co-ordination Committee, which is made up of the communications directors of all the federal departments: 6 meetings and 20% participation rate. Health Canada provides support in the area of intergovernmental relations with regard to activities under the Primary Health Care Transition Fund and the Government of Canada's Action Plan for Official Languages. Conference call organized by the policy and intergovernmental affairs unit: - Purpose of the call: ensure that the agreement under the Primary Health Care Transition Fund between Health Canada and the Ministère de la Santé du Québec satisfies the requirements of Bill-30. |
||
| Exchanged and implemented best practices. | Presentation to the MTC on Bill
S-3 in cooperation with Justice Canada and Canadian Heritage for managers and program advisors. Ongoing meetings and discussions with Canadian Heritage on our respective programs and services to identify ways to promote the development and vitality of OLMCs. Indicators: number of meetings, discussions, etc. Two meetings with PCH and several telephone conversations and e-mail exchanges. Health Canada participates actively in workshops and lectures on the accessibility of health and social services in English and networking with partners from various levels of government. OL Coordinators attended four meetings of the CCS network on accessibility of health care services. |
Percentage of best practices identified that are actually implemented. (To be evaluated
next year) |
| Exchange or implementation of best practices. E.g., the Coordinator shared five tools with colleagues from the IOLN and the QFC-OL: a document on the role and responsibilities of the OL Coordinator, a generic OL communications plan, an internship within an OLMC and a PowerPoint presentation on OL . |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Implemented programs, delivered services and funded OLMC projects
alone or with other departments or agencies. Supported OLMCs in applying for funding. |
All documents produced in French by the Drug Strategy Community Initiatives Fund (DSCIF)
aimed at the general public were translated and sent to interest groups. In 2006-2007,
two documents about drug abuse, hepatitis C, HIV and impaired driving were distributed
to OLMCs and to those we
fund. Drug Strategy and Controlled Substances Programme (DSCSP): ongoing discussions were held with Health Canada representatives for Interdepartmental Partnership with Official Language Communities (IPOLC) to provide information on funding opportunities and any information on this issue is sent by the OL Coordinator. IPOLC provided funding for two years to the Côte-des-Neiges Black Community project for its Best Practice Prevention Approaches to Reduce Drug Abuse Amongst Black Youth in Montreal. Mechanism for informing OLMCs (through the QCGN and CHSSN) of funding opportunities (requests for proposals) offered by federal institutions that can assist OLMCs. Information sent to OLMCs on the anti-drug strategy (no requests for proposals) and on the Public Health Agency of Canada's (PHAC) public health fund. |
65% of OLMC representatives
believe they have access to HC programs and services
(survey). The majority of OLMCs
prefer receiving information on programs and services directly from HC . 50% of OLMC representatives believe they have enough time to submit their proposals. The projects were renewed as soon as Bill M-30 was signed. OLMCs submitted two proposals for the tobacco control initiative, one of which received funding. However, five projects targeting a mixed clientele (Anglophone, Francophone and Allophone) were funded, for a total of $470,500. Contribution agreements contain clauses pertaining to OLMCs. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Submited reports, plans, statements, etc. to ensure implementation of section 41 of the OLA and made commitments to that effect. | Following the regional renewal process, the MTC decided
to produce an integrated action plan on Part VII of the OLA. The plan will be shared with
all employees and posted on the Quebec Region intranet site. A 2006-2007 report on achievements in relation to the 2006-2009 Official Languages Action Plan. Preparation of evaluation tools and creation and administration of a questionnaire for OLMCs to assess their knowledge of HC , their satisfaction with the information received, the means used to contact them, etc., creation of an evaluation form handed out at the end of the OL session for new employees to assess their understanding and determine whether it has changed, and creation of a questionnaire on Part VII, to be administered to employees in 2007-2008. |
Degree of employee understanding of their responsibilities to OLMCs:
the questionnaire was prepared but will be administered during the next fiscal year. Performance appraisals will be conducted in April 2007. The percentage of executives and managers with satisfactory appraisals will be assessed during the next fiscal year. Existence of the integrated report. |
| Conducted an internal audit of section 41 implementation in the Department's planning and accountability mechanisms. | OL is included in the management accountability framework (regional lens): Health Canada, Quebec Region, manages the OL issue in accordance with the accountability framework put in place in Diversity and Official Languages Programs, as well as that of the Official Language Community Development Bureau. Performance in the area of OL is included in the Quebec Region performance report. The performance appraisals of executives and managers concerned with OLMCs' participation were produced and contain a section on the duty to achieve objectives in connection with section 41 of the OLA. The wording for this commitment will be prepared during the current fiscal year. |
Achievement of regional commitments set out in the annual performance report: this will be measured during the next fiscal year. |
Ontario Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Informed, trained, and raised awareness of employees and senior management regarding the issues specific to official language minority communities (OLMC ). |
New employee orientation program: |
Documentation, pamphlets and learning tools were distributed during these sessions. |
Developed partnerships and networks with other stakeholders from various sectors: OLMCs, various levels of government. |
Participated in meetings, retreats, forums, and conferences, both internal and external. |
Rate of use of information provided during the information sessions (for employees
and senior management) Note: unable to measure this year (tool to be created). |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Participated in (and supported) consultation mechanisms, round tables and meetings
through which OLMCs are
consulted regarding their health priorities and needs. |
Consultations for the new Canada Food Guide, Thirty-five Francophone organizations
were invited of which four participated. |
Official language minority community rate of satisfaction with the number of priorities
identified vs. the number of priorities retained (to be evaluated next year). |
Société santé en français, 450 participants, a forum to identify health care
issues for OLMC 's and
to create networks with various community groups. |
Participation of employees in days, meetings, round tables and forums held at the
local/regional and national levels. The percentage of participation varied by year (to
be evaluated next year). |
|
The OL Coordinator position has
been filled permanently since January 2007. Since that time the OL Coordinator
has participated in 80% of meetings, conferences, retreats, and forums that Health Canada's OL Coordinator
has been invited to: |
OLMC rate of satisfaction
with Health Canada's involvement in the sharing and consultation processes (to be evaluated
next year). |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Developed and distributed bilingual communication products available to Francophone communities. Supported existing information processes by ensuring visibility of Health Canada activities in French. Maintained cooperative mechanisms regarding official language issues between the various regional directorates. |
All new publications produced by Health Canada are simultaneously available in both OL . Provided info sessions to OLMC 's throughout the province on HC programs and services. Increased communications with umbrella organizations and health networks. Ensured availability of external publications in both official languages simultaneously. |
Rate of bilingualism (100%) in written and oral products distributed by Health Canada. OLMC rate of satisfaction with the bilingualism of written and oral products distributed by Health Canada (to be evaluated next year). OLMC rate of satisfaction with the quality of bilingualism in written and oral products distributed by Health Canada (to be evaluated next year). Number and type of public documents targeting issues specific to OLMCs and distributed to these communities (to be evaluated next year). OLMC 's rate of satisfaction with the consideration of French in the distribution of information. Percentage of Francophone media targeted by Health Canada.(to be assessed next year). |
| OLMC 's level of knowledge
regarding activities, products and programs for Francophone communities (to be evaluated next year). |
D. Coordination And Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Established partnerships with other Health Canada directorates and other federal departments
and other levels of government working in the same region with OLMCs. Established partnerships with other Health Canada and Heritage Canada coordinators working with OLMCs in the various regions of Canada. |
Participation in activities, meetings, round tables and symposiums organized by Health
Canada. I.e.: Health Canada, the Public Health Agency of Canada and Toronto Public Health
sponsored a round table in January 2007, highlighting the Peer Nutrition Program. This
program delivers nutrition programs to caregivers of children aged 6 months to 6 years
in diverse under-serviced communities, through the use of an innovative peer education
model. Attended meetings of coordinators organized by Health Canada. Yearly meetings with Federal and Provincial OL Coordinators from the Region of Ontario, 30 participants to network and share best practices. The Ontario OL coordinator attended the annual 3 day OL coordinators meeting and participated in the teleconferences with OLCDB on Part VII. Reconvened Health Canada's Ontario Region Official Languages Committee (OROLC). Quarterly meetings. |
Federal partner rate of satisfaction with the sharing permitted by these meetings: 100%. 100% of activities carried out and directly supported by coordination and liaison processes. A great number of best practices were transmitted and very well received. The model was reviewed for further application on health issues such as Diabetes, HIV etc. Percentage of activities carried out and directly supported by coordination and liaison processes. (to be evaluated next year). Number of best practices transmitted, received and applied (to be evaluated next year). |
| Consolidated the existing liaison and coordination processes and innovated in this area. | Liaison mechanisms and tools having been re-implemented or transformed to improve their effectiveness. | Federal partners' rate of satisfaction with the impact of OL liaison processes (to be evaluated next year). |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Distributed relevant information regarding funding available to OLMCs. Supported OLMC funding application actions. |
Relevant sources of funding distributed to OLMCs i.e.: -One presentation to program managers and officers on IPOLC co-funding available through Canadian Heritage for OLMC ' related activities. -Consulted regularly with programs to keep them up to date. -Branches informed OL Coordinator when sending call letters. -Follow-ups with regional branches on program delivery for OLMC 's. Direct support for funding application actions to 4 projects. 25 projects designed to improve access to primary health care services to OLMC 's received $3,669,402 in total. |
Official language community rate of satisfaction with the information received regarding
funding sources (to be evaluated next year). OLMC rate of satisfaction. Participation of employees in activities directly supporting funding applications (to be evaluated next year). Number of projects submitted for funding vs. number projects retained for funding (to be evaluated next year). |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Evaluated the impact of policies and programs on OLMCs. | Evaluation and follow-up of projects in place: - The manager reports yearly on accomplishments under section 41. - Addition of section 41 activities to the annual operational plan. Explored areas to work with the OLMC 's. Included OL objectives in the Ontario Region Strategic Plan. Monitored the Ontario Region's progress in implementing section 41. Included section in senior managers' and program officers' performance appraisals on the obligation to achieve objectives relating to OLMC participation in programs and services. |
Number of evaluations undertaken vs. number of evaluations completed (to be evaluated
next year). Indicator of impact of policies and programs on OLMCs (to be evaluated next year). |
Manitoba and Saskatchewan Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Informed, trained and raised awareness of employees and senior management regarding issues specific to official language minority communities (OLMC ). |
Employee orientation program, brown bag lunches, French immersion sessions, information
and awareness sessions given, some were given a staff meeting (mandatory) and some were
offered by the OL coordinator (optional). |
To measure % of employees and senior managers who feel that they are very familiar
with and understand issues specific to OLMC 's,
a survey will be created across Canada by all HC OL coordinators. |
Assumed a consulting role with middle management. |
Forums to promote the OL agenda;
to keep abreast of broad OLMC issues
in Manitoba and Saskatchewan; provide current information on provincial health system
development issues. Member of Regional Executive attends the OL Regional
Reference Group regularly and provides the OL coordinator
with current information on provincial health system developments in Manitoba and Saskatchewan
that have an impact on OLMC and
an OLMC lens is taken
into consideration in the work towards the development of a Regional Environmental Scan
by the Regional Planner (12 meetings this year). |
These forums provide the OL coordinators
with current information that would impact the OLMC and
the OLMC lens is taken
into consideration in the work towards the development of a Regional Environment Scan.
The degree of knowledge within the Forums will be verified by a survey to be created
as a common tool for all HC OL coordinators
across Canada. |
Coordinated working group efforts to collaboratively implement: increased vitality of OLMC by creating conditions for better interdepartmental coordination and demonstrate strong leadership on OL ; result: interdepartmental planning of a fair to exchange services and funding programs with the OLMC (10 meetings). |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participated in (and supported) consultation mechanisms, round tables and meetings through which OLMCs are consulted regarding health priorities and needs. | Every two months at the Saskatchewan and Manitoba Interdepartmental Network of Official
Languages Coordinators' meeting, members of the community present during lunch break with
the group. Attended training on S-3 in Regina with community, other government agencies, Federal Council and Health Canada. Attended regular meetings with community and other government agencies to plan Interdepartmental Fair; attended monthly brown bag lunches speaking French and visiting and discovering different facets of the Francophone community of Regina; number of formal interactions with internal departments has increased; the OL coordinator is invited to staff meetings and formal training sessions (10 this year). Increased number of tools have been developed: stakeholders' lists, biographies of leaders in the community, to offer at focus groups - tools were used by internal focus groups (5 requests this year); inventory of all funding avenues distributed to the Francophone community at large, 13 provincial organizations; 12 regional associations and 10 independent associations. |
Employees are more aware of OLMC therefore they are more aware of their OL obligations; the OL coordinator is invited to present to various Health Canada employees on French retention strategies, and how to discover the francophone community in Manitoba and Saskatchewan (6 sessions this year). |
Distributed the Global Development Plan for Francophones of Saskatchewan and Manitoba to Regional Directors. |
Attended 5 annual general meetings of the OLMC .
Regional OL coordinator has been invited
to attend board meetings as a resource person. The OL coordinator
attends regularly the Francophone Health Networks of Manitoba and Saskatchewan. Ongoing
dialogue with Francophone groups in Manitoba and Saskatchewan. 'Convergence' gathering in March 2006 (government and community meeting) worked towards committing public servants to a change of organizational culture in order to meet obligations of their respective governments with respect to the development of the OLMC ; to provide public servants with the opportunity to become acquainted with the needs of the Francophone community and to assess those needs within the scope of their respective mandates; etc. Presentation from the community to government agencies meetings and gatherings; training offered incorporating community and government such as S-3 (Part VII) training offered. |
Few members of the community in the past attended training sessions with government employees.
For the training on S-3 50 people attended (50% were from the community) which was a first. Percentage of activities carried out and directly supported by the consultation and sharing processes. For all events or gatherings the Société franco-manitobaine and the Assemblée communautaire fransaskoise (both umbrella spokesperson for the community in Saskatchewan and Manitoba) were included in the process preceding the event. About 43% of the OL Coordinator's time is taken up in meetings with the OLMC . |
| To measure satisfaction of relationship between HC and OLMC, a survey will be created this year. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Developed and distributed bilingual communication products available to Francophone communities. Supported existing information processes by ensuring visibility of Health Canada activities in French. Maintained cooperative mechanisms regarding OL issues between the various regional directorates. |
The Office ensured that the weekly OLMC newspaper
in Saskatchewan continued to write health-related articles based on Health Canada's Web
resources and to refer the community to the website. The newspaper ran for 50 weeks and
at least 50 articles on health issues were presented. Distribution of OL resources upon request while attending any staff or management meeting, including information on OL Coordinator's roles and responsibilities. Ongoing collaborative working relationship with regional OL Coordinator and updated reports are provided to regional OL Coordinator. |
To measure OLMC development and vitality, a survey will be created this year as a tool. |
D. Coordination and Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Established partnerships with other HC directorates
and other federal departments and other levels of government working in the same region
with OLMCs. Established partnerships with other HC and Canadian Heritage coordinators working in various regions of Canada with OLMCs. Consolidated the existing liaison and coordination processes and innovated in this area. |
OL Coordinator participated in one national meeting in June 2006 and on the Federal Councils' OL subcommittees,
where government, province and communities meet to contribute to OLMC development:
increased partnership of OLMCs
with different departments and agencies. Shared responsibilities (action: note taker) of Manitoba Manitoba Interdepartmental Network of OL Coordinators and lead for the Saskatchewan Interdepartmental Network of OL Coordinators. Regional OL coordinator used every opportunity to share the message of the value-added opportunity of including OLMCs in the planning of projects and events: e.g. Tobacco Control Program. Discussions took place with Canadian Heritage to identify if there were any funding opportunities that may be available for tobacco related programs within a school setting. |
To measure the comprehension of OLMC about HC 's programs and services a survey will be created this year as a tool. |
E. Funding And Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Distributed relevant information regarding funding accessible to OLMCs. |
OL coordinator provided support to staff in various branches and directorates to ensure
that OLMC have access
to funding and services; on-going collaboration with OL Coordinator
and program consultants (over 20 meetings). |
Nine projects received funds. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Evaluated the impact of policies and programs on OLMCs. Internally verified the implementation of section 41 of the Official Languages Act in departmental planning and accountability mechanisms. |
OL Regional Reference Group reports to the Regional Executive Committee on the implementation
of its OL Horizontal Action Plan. The Region submitted its yearly report of activities to the OL Community Development Bureau. |
To measure full integration of the OLMC perspective a survey will be created this year as a tool. |
Alberta Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Raised awareness among Directors, managers, supervisors and employees regarding the issues specific to official language minority communities (OLMC ). | One special presentation describing the demographic growth of the Francophone population
given at the Regional Executive Committee retreat. Official Languages is a standing agenda
item on the bi-annual Regional Executive retreats. Targeted presentation developed and implemented, 6 one-on-one presentations were given to employees and middle management. |
Level of actual understanding by employees and senior management regarding their responsibilities
toward OLMCs and the issues
specific to those communities Note. Not measured (survey to be developed by OL Coordinator
in collaboration with OLCDB ). Percentage of employees who knew about the training and awareness sessions AND activities offered to target OLMCs. Note: Not measured (tool to be developed by OL Coordinator in collaboration with OLCDB ). |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participated in (and supported) consultation mechanisms, round tables and meetings through
which OLMCs were consulted
regarding their health priorities and needs. Established and maintained partnerships with OLMCs. |
The Health Products and Food Branch held two consultation sessions. The first was a
Consultation on the revision to Canada Food Guide - invitations were sent to 10 Francophone
stakeholders of which 2 participated. The second consultation was a Presentation on the
Revised Canada Food Guide, invitations were sent 10 to Francophone stakeholders of which
1 participated. The Drugs Strategy and Controlled substances and/or the Regional Official Languages Program Coordinator had meetings with three Francophone stakeholders. The Drugs and Controlled substances Programme invited a total of 43 people to the Community Initiatives Workshop. Targeted invitations were sent electronically, an invitation was sent to Francophonie Jeunesse de l'Alberta. The Regional Official Languages Program Coordinator received 26 invitations to attend annual meetings and/or OLMCs meetings/ conferences. She attended 19, declined 6 invitations and 1 activity was cancelled. |
Rate of satisfaction of communities in their ability to communicate their needs (Not
measured this year, survey to be developed by OL Coordinator
in collaboration with OLCDB ). The Regional Official Languages Program Coordinator participation in different events adding up to the equivalent of 37.9 days of activity. |
| The Regional Official Languages Program Coordinator invited 3 OLMCs to have kiosks at the Celebration of Les Rendez-vous de la francophonie. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
Distributed bilingual communication products available to Francophone communities. |
French-language communication products targeting activities, products and programs
for Francophone communities were shared. However, the region does not keep track of the
number of publication distributed to OLMC .
The Regional Official Languages Program Coordinator distributed pamphlets and brochures
at all events or meetings she attended. |
Brochures and pamphlets were distributed at all AGM and/or conferences with OLMCs,
Brochures such as the Canadian Food Guide, material on children, youth, families and
seniors. |
D. Coordination And Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Established partnerships with other Health Canada directorates and other federal departments, and other levels of government working in the same region with OLMCs. | As Chair of the Interdepartmental Network of Official Languages Coordinators of Alberta,
(INOLCA)
the Regional Official Languages Program Coordinator has organized 16 meetings with members
of the Network including 1 Official Language Forum. The Regional Official Languages Program Coordinator attended 1 interdepartmental meeting organized by Canadian Heritage, 2 meetings with the provincial government. Three persons attended two one-day meetings organized by the Alberta Federal Council and Canadian Heritage. One person attended the Alberta Federal Council annual retreat. Staff from Health Environments and Consumer Safety Branch attended two Alberta Linguistic Duality Network meetings in Edmonton. Five employees attended the INOLCA Official Languages Forum (4 program officers, 1 communications officer, 1 HR advisor and 2 managers). |
100% of INOLCA's
activities were carried out and directly supported by coordination and liaison processes
with Health Canada, INOLCA members,
Alberta Federal Council and PHC. At the OL Forum, 5 departments had tables showcasing their best practices, including Health Canada. Documents such as: Role and Responsibilities of the OL Coordinators and the Accountability Framework were by far the most popular. Electronic version of these documents were sent to 2 OL Coordinators in different departments. |
| The Regional Official Language Program Coordinator participated in OLCDB /DOPL
teleconferences, teleconferences of the organizing committee for the retreat, the RVF committee
teleconference and also attended the two and a half day OL Coordinator
Retreat in Ottawa. The Regional Official Languages Program Coordinator participated in the Official Language Community Development Bureau's Formative Evaluation Steering Committee (2 teleconferences, 1 meeting in person). The Regional Official Languages Program Coordinator participated in 9 sessions/meetings, including 1 meeting with the Alberta Health & Wellness Department. The Regional Executive Committee met with the Deputy Minister and the executive committee of Alberta Health and Wellness to discuss issues related to OLMCs. |
OLMC rate of satisfaction with Health Canada's involvement in the sharing of information and liaison processes (To be measured next year). |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Distributed relevant information regarding funding available to OLMCs. Supported OLMC funding application actions. |
Following a meeting with the CNFS, two regional groups were invited to submit
research proposal for the Regional Health Innovation Fund. Under the Drug Strategy and Controlled Substances Programme, one targeted request for proposal was sent. The Regional Tobacco Control Programme in collaboration with the Regional Official Languages Program Coordinator sent the national request for proposal to OLMCs in Alberta. A new contribution agreement under the Drug Strategy and Controlled Substances Programme and Francophonie jeunesse de l'Alberta has been signed. An IPOLC agreement with Canadian Heritage has also been signed for this project. Two research proposals were also submitted for funding under the Regional Health Innovation Fund. Health Innovation Fund envelope is under review, no projects have been approved. One regional project proposal submitted to the National Tobacco Control Programme received funding. |
Official language community rate of satisfaction with the information received regarding
funding sources. (To be measured next year) OLMC rate of satisfaction (To be measured next year). A total of 4 projects were submitted for funding. Two received funding, one at the regional level, one at the national level. The two proposals received under the Regional Health Innovation Fund were not funded. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Evaluated the impact of policies and programs on OLMCs. | The Regional Director General has 10 employees reporting directly to him. Five of these
positions are designated managers and are assessed on Official Languages component of the
Performance Discussion Process. The region reports yearly on accomplishments under section 41. The Regional Official Languages Program Coordinator collected information for the status report and prepared the regional report. The Regional Official Languages Program Coordinator was a participant on the steering committee for the evaluation of the Official Language Community Development Bureau contribution program. |
Percentage of designated managers: 50% of employees reporting to the RDG are assessed on the Official Languages component of the Performance Discussion Process. |
British Columbia Region
A. Awareness
Training, information, orientation, awareness & communication activities carried out in house in
order to educate Health Canada's employees and/or senior managers about linguistic duality and the priorities
of official language minority communities (OLMCs);
senior manager performance contracts and recognition programs; taking the viewpoint of OLMCs
into account during research, studies and investigations.
Expected Result: Creation of lasting changes on Health Canada's organizational culture; employees and management are aware of and understand their responsibilities regarding section 41 of the Official Languages Act and OLMCs.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Informed, trained, raised awareness of employees and senior management regarding the issues specific to official language minority communities (OLMCs). | Twenty-four newly appointed Health Canada and Public Health Agency of Canada regional
employees attended the Discovering Health Canada regional orientation session offered in
2006, of which, a thirty minute OL component
was mandatory. The employees represented fourteen different classification groups. Regional Health Canada staff from senior management to line staff were invited to armchair discussion sessions organised on a regular basis through the Canada School of Public Service. These bilingual optional information sessions are held every one to two months and include discussions on the recent changes in OL legislation and information on preparing for an audit. The Pacific Federal Council OL Committee, of which Health Canada is a member, in partnership with the Department of Canadian Heritage and Justice Canada, hosted a presentation on Bill S-3 for OL coordinators, managers and employees involved in program delivery or community development. |
Twenty-four new employees, three senior managers and six staff attended the orientation
session. All of the known issues specific to official languages were covered during these sessions. |
| Participated in working groups on official language minority communities. | Health Canada is a member of the Pacific Federal Council Official Languages Committee,
the Support to Official Languages Communities Working Group and the chair of the Health
Canada Official Languages Regional Reference Group. Health Canada is a member of the board of RésoSanté Colombie-Britannique and regularly attended all board meetings to identify and support OLMC 's concerns and needs. |
High level of satisfaction regarding issues covered at meetings. |
B. Consultation (Sharing of ideas and information with OLMCs)
Activities (e.g. committees, discussions, meetings) through which Health Canada consults the OLMCs
and dialogues with them to identify their needs and priorities or to understand potential impacts on
their development; activities (e.g. round tables, working groups) to explore possibilities for cooperation
within the existing mandate of Health Canada or as part of developing a new program or new policy; participation
in consultations with OLMCs coordinated
by other government bodies; consultation of OLMCs
by regional offices to determine their concerns and needs.
Expected Result: Creation of lasting relationships between Health Canada and OLMCs; Health Canada and OLMCs understand each other's needs and mandate.
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Participated in (and supported) consultation mechanisms, round tables and meetings through which OLMCs were consulted regarding their health priorities and needs. | The Pacific Federal Council, of which Health Canada is a member, hosted an OLMC event
where senior regional executives from 25 federal government departments consulted with
over 35 OLMCs from BC to
discuss their priorities and concerns. The Regional Director and OL coordinator regularly attends the Fédération des francophones de la Colombie Britannique Annual General Meeting. The Regional Director General provided opening remarks and attended the RésoSanté Health forum titled: Setting the Stage in BC - Planning for better access to Primary Health Care for Francophones. The Regional Director also participated in a two-day event. The Regional Director was a member of the BC delegation of RésoSanté that attended the Rendez-vous Santé hosted by the national organisation la Société Santé en français. |
Official Language Minority Communities indicated a very high rate of satisfaction with
Health Canada's involvement in the sharing and consultation processes. Health Canada was
specifically singled out by RésoSanté for our innovative and strong support to
the organisation and the OLMCs. Very high rate of Health Canada employee and senior management participation in existing consultation processes including participation by the Regional Director General and Regional Director, Policy and Intergovernmental Relations Division. High OLMC rate of participation in consultations with representation by over 35 OLMCs at the Federal Council event. |
| Developed innovative consultation processes. Transmited the needs and issues of the Official Language Minority Communities regarding access to the health program. |
The Pacific Federal Council OL Committee
and the Support to Official Languages Communities Working Group engaged in dialogue with
representatives from the Fédération des francophones de la Colombie Britannique in
order to ensure that the OLMCs
are consulted regarding their priorities and needs. The Pacific Federal Council hosted an OLMC event where senior regional executives from 25 federal government departments consulted with over 35 OLMC from BC to discuss their priorities and share their concerns. Both the Regional Director General and Regional Director attended the event with Health Canada receiving particular attention by RésoSanté for our innovative and strong support to the organisation and the OLMCs in BC. Health Canada is a member of the board of RésoSanté Colombie-Britannique and regularly attended all board meetings to identify and support OLMC 's concerns and needs. The Regional Director was a member of the BC delegation of RésoSanté that attended the Rendez-vous Santé hosted by the national organisation la Société Santé en français. |
High level of satisfaction regarding the quality of meetings between OLMCs
and the department from the viewpoint of the communities and from Health Canada. The Regional Director General and Regional Director routinely update the Regional Executive Committee on OLMC concerns and needs raised during OLMCs meetings. |
C. Communications (Transmission of information to OLMCs)
External communications activities to inform OLMCs
about Health Canada's activities, programs and policies and to promote the bilingual character of Canada;
inclusion of OLMCs in all information
and distribution lists; use of Health Canada's Web site to communicate with OLMCs.
Expected Result: OLMC culture reflects an up-to-date understanding of Health Canada's mandate; OLMCs receive up-to-date and relevant information about Health Canada's programs and services (P&S).
| Activities carried out to achieve the expected result | Outputs and output indicators | Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Supported existing information processes by ensuring visibility of Health Canada activities
in French. Maintained cooperative mechanisms regarding official language issues between the various regional directorates. |
The Region sponsored and participated in Les Rendez-vous de la Francophonie.
The Health Canada kiosk was staffed entirely by bilingual employees who volunteered to
provide health information at the event. The Official Languages Regional Reference Group works with program representatives to ensure visibility of Health Canada information, publications and consultations in French. |
Publication of Health Canada Regional Contact information in the journal directory for L'Express
du Pacifique and in the annual directory by the Fédération des francophones
de la Colombie Britannique. High volume of Health Canada products were distributed to the Francophone community during Les Rendez-vous. The Francophone media was notified for all Ministerial events. |
D. Coordination and Liaison
Coordination activities (research, studies, meetings, etc.) carried out by the Health Canada itself along
with other federal institutions or other levels of government; participation in activities organized
by other federal institutions, other levels of government, etc.; participation of official languages
champions, national and regional coordinators, etc., in various government forums.
Expected Result: Co-operation with multiple partners to enhance OLMC development and vitality, and to share best practices.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Established partnerships with other Health Canada directorates and other federal departments
and levels of government working in the same region with OLMCs. Established partnerships with other Health Canada and Canadian Heritage coordinators working in the various regions of Canada with OLMCs. |
The Regional Director and OL coordinator
met with the BC Office of the Commissioner
of Official Languages to discuss OL issues
and regional concerns. The Pacific Federal Council OL Committee and the Support to Official Languages Communities Working Group have representatives from federal departments and from the provincial government. Health Canada liaises regularly (biannually and as needed) with senior management at the Provincial Health Services Authority in order to exchange information, clarify roles and share best practices in order to deliver support to OLMCs in a collaborative and coordinated process. Health Canada is a member of the Pacific Federal Council Official Languages Committee, the Support to Official Languages Communities Working Group and the chair of the Health Canada Official Languages Regional Reference Group. Meeting of coordinators and teleconferences organized by Health Canada quarterly or as needed. |
High Federal partner rate of satisfaction with the sharing permitted by these meetings. High Coordinator rate of satisfaction with sharing permitted by these meetings. |
E. Funding and Program Delivery
Implementation of Health Canada's programs and delivery of its services; funding, alone or in cooperation
with other federal institutions, of OLMC projects;
inclusion of the needs of OLMCs in the
delivery of Health Canada's programs and services.
Expected Result: OLMCs are part of Health Canada's regular clientele and have adequate access to its programs and services; OLMC needs (eg. geographic dispersion, development opportunities) are taken into account.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Distributed relevant information regarding funding available to OLMCs. | Funding largely unavailable from the region. | Majority of funding to OLMCs in BC is through Public Health Agency of Canada (PHAC) or through Ottawa. |
F. Accountability
Activities through which Health Canada integrates its work on the implementation of section 41 of the Official
Languages Act (OLA with its planning and accountability mechanisms (e.g. report on plans and priorities,
departmental performance report, departmental business plan, status report on implementation of section
41 of the OLA, etc.); internal audits and evaluations of programs and services; regular review of programs
and services as well as policies by senior managers of Health Canada to ensure implementation of section
41 of the OLA.
Expected Result: Full integration of the OLMC perspective and OLA section 41 into Health Canada's policies programs and services; the reporting structure, internal evaluations, policy reviews determine how to better integrate OLMC perspectives.
Activities carried out to achieve the expected result |
Outputs and output indicators |
Indicators to measure the expected result (outcome indicators) |
|---|---|---|
| Evaluated and integrated regional policies to ensure consideration of OL issues during their development and implementation. | Contributed to departmental-wide Action Plan and Annual Status report in support of Part VII of the Official Languages Act that was developed, submitted and published. | The Action plan and Status reports were published. |
