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Contact Us by Subject

Drugs and Health Products

On the Health Canada Web site, each navigation section (listed on the left-hand side of the screen) has its own Contact Us page. To find contact information for topics other than Drugs and Health Products, view the Main Contact Us page.

Choose any of these topics for contact information:

Adverse Reaction Information

Advisories, Warnings and Recalls

For information about advisories, warning and recalls related to:

Biologics, Radiopharmaceuticals and Genetic Therapies

Contact the Biologics and Genetic Therapies Directorate for information about:

  • Blood and blood products,
  • Cells, tissues and organs,
  • Genetic therapies and diagnostics,
  • Radiopharmaceuticals
  • Reproductive technologies,
  • Viral and bacterial vaccines.

For more specific information contact the following offices:

Compliance and Enforcement

Contact the Health Products and Food Branch Inspectorate for information about Health Canada's national compliance and enforcement program for all drugs and health products for human and veterinary use regulated under its mandate. For more specific information contact the following offices:

To submit a complaint regarding an alleged violation of the Food and Drugs Act and related Regulations with regard to health products please complete theáHealth Product Complaint Formá(FRM-0317).

Controlled Substances and Precursor Chemicals

Contact the Office of Controlled Substances for information on legislation, policy, activities, and the operations with regards to controlled substances and precursor chemicals.

Contact the appropriate DAS Contact Personnel for Police Forces for information on seized drug exhibit submissions.

Drug Products

Funding and Fees

MedEffect Canada

MedEffect Canada is a Health Canada initiative to provide centralized access to important new health product safety information and to build awareness on adverse reactions and the importance of reporting them.

We invite you to get involved!

We invite you also to:

Medical Devices

Medical Use of Marijuana

NNHPD Move - New Physical and Mailing Addresses

The Natural and Non-prescription Health Products Directorate (NNHPD) is moving. Effective May 6, 2016, please ensure that all submissions and/or enquiries are directed to the appropriate NEW mailing and/or email addresses, as follows. (The NNHPD is not responsible for packages sent to its former address.)

Note: In its efforts to respect service standards during the move, the NNHPD encourages applicants to submit applications via epost Connect™.

Product Licence Applications:

Applicants are strongly encouraged to enrol as Trading Partners and submit applications via the secure email delivery service epost Connect™ as this is the safest and most reliable method, as mentioned in the Management of Product Licence Applications for Natural Health Products guidance document. If this is not possible, the ePLA form and supporting documents may be submitted by mail or courier. In this scenario, applicants are encouraged to submit a CD or DVD containing the ePLA form and all supporting documents.

Applications submitted by mail or courier must be sent to:

Health Canada
Health Products and Food Branch
Natural and Non-prescription Health Products Directorate
Submission Administration Unit
250 Lanark Avenue, A.L. 2002C
Ottawa, Ontario 
K1A 0K9 (Canada Post delivery; including Xpresspost)
K1Z 1G4 (Courier service; excluding Xpresspost)

Site Licence Applications:

Applicants are strongly encouraged to enrol as Trading Partners and submit applications via the secure email delivery service epost Connect™ as this is the safest and most reliable method, as mentioned in the Site Licensing Guidance Document. If this is not possible, the Site Licence Application and supporting documents may be submitted by mail or courier. In this scenario, applicants are encouraged to submit a CD or DVD containing the Site Licence Application and all supporting documents.

Applications submitted by mail or courier must be sent to:

Health Canada
Health Products and Food Branch
Natural and Non-prescription Health Products Directorate
Submission Administration Unit
250 Lanark Avenue, A.L. 2002C
Ottawa, Ontario 
K1A 0K9 (Canada Post delivery; including Xpresspost)
K1Z 1G4 (Courier service; excluding Xpresspost)

General enquiries related to the submission process or (product or site) licensing requirements may be submitted by email, to NNHPD_DPSNSO@hc-sc.gc.ca, or by teletypewriter, at 1-800-465-7735 (Service Canada). (Please quote submission numbers, if available.)

Trading Partner Enrolment Packages:

Enrolment packages must be sent by mail or courier to:

Health Canada
Health Products and Food Branch
Natural and Non-prescription Health Products Directorate
250 Lanark Avenue, A.L. 2003B
Ottawa, Ontario 
K1A 0K9 (Canada Post delivery; including Xpresspost)
K1Z 1G4 (Courier service; excluding Xpresspost)

Clinical Trial Applications for Natural Health Products:

Applications submitted by mail, courier, or fax must be sent to:

Health Canada
Health Products and Food Branch
Natural and Non-Prescription Health Products Directorate
Submission Administration Unit
Attention: Clinical Trials Unit
250 Lanark Avenue, A.L. 2002C
Ottawa, Ontario 
K1A 0K9 (Canada Post delivery; including Xpresspost)
K1Z 1G4 (Courier service; excluding Xpresspost)

Fax: (613) 954-2877

Email: nhpd-cta.dec-dpsn@hc-sc.gc.ca

Consultations:

Health Canada
Health Products and Food Branch
Natural and Non-prescription Health Products Directorate

Email: nnhpd_consultation_dpsnso@hc-sc.gc.ca

Product Classifications:

Health Canada
Health Products and Food Branch
Natural and Non-prescription Health Products Directorate

Enquiries related to product classification or Natural Health Products Ingredients Database (NHPID) modifications may continue to be submitted by email to: Ingredient_Support@hc-sc.gc.ca.

General enquiries:

General enquiries, regarding product or site applications, status updates, and licence corrections, may continue to be submitted to the Natural and Non-prescription Health Products Directorate, by email to: NNHPD_DPSNSO@hc-sc.gc.ca.

Technical Issues and/or Errors with Forms/Databases:

Enquiries related to technical issues/errors with forms/databases (e.g. epost Connect™, ePLA or eSubBuilder) or Trading Partner may continue to be submitted by email to: NHP_Initiative_PSN@hc-sc.gc.ca.

Public Involvement and Consultation

  • For information about public involvement and consultation, contact the Office of Consumer and Public Involvement.

Regulatory Requirements for Advertising

  • For information about regulatory requirements for Advertising contact the Regulatory Advertising Section of the Marketed Health Products Directorate.

Special Access to Drugs & Health Products

Veterinary Drugs