Health Canada's mission is to help the people of Canada maintain and improve their health. The Consumer Product Safety Directorate deals with reports of alleged violations of the Canada Consumer Product Safety Act and its regulations and the Cosmetic Regulations made under the Food and Drugs Act, with regard to consumer products and cosmetics.
Health Canada is also interested in receiving reports of incidents or injury reports related to consumer products and cosmetics that have been previously recalled (health and safety related complaints). Incidents or injuries may be about the same hazard or may be about a different hazard related to the same product.
If the incident you are reporting resulted in a serious injury and medical follow-up may be required, please contact a physician or seek medical attention immediately.
Health Canada's policy is not to disclose personal information, unless the individual to whom the information relates consents to the disclosure or the disclosure is required or otherwise authorized by law.
Reports of health and safety incidents involving consumer products and/or cosmetics can be submitted by telephone, fax, e-mail, or through the form provided above. What happens when I submit my report?
Some consumer incident reports fall outside the mandate of the Consumer Product Safety Directorate and are regulated by other branches, departments or agencies. If your report is related to one of the matters below, please contact the appropriate authority:
When received, your incident report will be reviewed to determine if further information is required and if the Consumer Product Safety Directorate is the appropriate organization to address your concern. If the report does warrant further consideration, you may be contacted by the Directorate for more information.
If the Directorate is not the appropriate organization to deal with the incident, you will be directed to the correct organization (including its name and contact). Your report will be forwarded only with your permission.
Since the Directorate deals with many reported product-related issues, all reports are initially prioritized according to the health and safety risk. Incidents representing a higher risk will receive priority attention. Actions taken by Health Canada will be consistent with the Directorate's compliance and enforcement policies and procedures. The objective is to achieve compliance using the most appropriate level of intervention. Not all reports will lead to further action from Health Canada.
Information regarding the incident, for example:
Information regarding the specific store is important if Health Canada is required to contact or visit the location.