Enrolment Frequently Asked Questions

Is the e-PRS enrolment mandatory?

Currently, the e-PRS enrolment is not mandatory; however, it is recommended.

What is an Information Provider?

The Information Provider is an entity that has the status of a person in law-either a natural person who may or may not have a registered business name, or one created by law to conduct commercial business, such as a Corporation, Partnership or Co-operative-who wishes to securely conduct business with the PMRA through the Internet, either on its own behalf or on behalf of someone else.

Who can transact in the e-PRS?

All Information Providers wishing to securely conduct business with the Agency using the Internet either on their own behalf or on behalf of someone else may enrol to transact via the e-PRS. This would include Information Providers who are as follows:

• Applicants to register a pest control product
• Registrants
• Representatives for applicants and registrants
• Third party information providers for applicants and registrants

What is a Primary Officer and what is their role?

The Primary Officer is an officer or employee of the Information Provider, who is duly authorized to sign the Legal Agreement on behalf of the Information Provider. Only one Primary Officer may be identified as the Information Provider.

The Primary Officer is responsible for completing the enrolment package and requesting enrolment where the Information Provider wishes to submit information under and for the purposes of the Pest Control Products Act (PCPA) using the Government of Canada's On-Line Public Key Infrastructure (GOL PKI) technology.

Once the enrolment is complete, the Primary Officer will be able to authorize and set up Delegate Officers' and Transaction Users' accounts as necessary to support the business needs of the Information Provider. The Primary Officer may also designate another Primary Officer who is not an officer or employee of the Information Provider to act on behalf of the Information Provider for purposes of the e-PRS.

What is the Delegate Officer and what is their role?

The Delegate Officer is a person designated by the Primary Officer for the purposes of the e-PRS. When a Primary Officer has authorized a Delegate Officer and activated their e-PRS account, the Delegate Officer may begin transacting via the e-PRS as well as creating accounts for other Transaction Users. In other words, a Delegate Officer has been authorized by a Primary Officer to both transact and/or authorize others to transact. The access rights assigned to a Delegate Officer are managed by the Primary Officer who authorized them as a Delegate Officer.

What is the Transaction User and what is their role?

The Transaction User is a person designated by the Primary Officer or a Delegate Officer for the purposes of the e-PRS. When the Primary Officer or Delegate Officers have authorized Transaction Users and activated their e-PRS account, Transaction Users may begin transacting via the e-PRS. Transaction Users have no authority to create accounts for others and their access rights are managed by the Primary Officers or Delegate Officers who authorized them as a Transaction User.

How do I get started?

To transact via the e-PRS, Information Providers are required to enrol. Please refer to the e-PRS Enrolment Guidance Document for step by step instructions on the enrolment process.

Can I complete the enrolment package on-line?

Due to the enrolment requirement of submitting originals of the Legal Agreement and the Information Providers proof of legal capacity to enter into the Legal Agreement, enrolment may not be carried out on-line.

Where do I send my enrolment request?

Submit the completed enrolment request by mail or courier to the following address:

Health Canada
Pest Management Regulatory Agency
e-PRS Enrolment
2720 Riverside Drive
Ottawa ON K1A 0K9
Canada

Will I be contacted by the PMRA once I have sent in my enrolment request?

Acknowledgement of receipt of the enrolment request will be faxed to the Primary Officer, at the fax number provided by the Primary Officer in Step 2 of the Information Provider Profile Form.

How do I check on the status of my enrolment request?

You may check on the status of your enrolment request by contacting the Pest Management Information Service.

How do I access the e-PRS?

You can access the e-PRS via PMRA's website.

What will I need to run the application?

What follows are suggested settings to run the application:

• IBM Compatible PC
• 1.3 GHz - Pentium III Processor
• 256 MB of RAM
• Windows 2000 Professional
• Internet Explorer 6.0 or Netscape Navigator 7.02

In addition to the above setting, the browsers must have the following features:

• Support SSL 3.0 - 128 bits encryption
• JavaScript enabled
• Cookies enabled
• The Sun Java Virtual Machine (JVM) 1.4.2_03 or later running The JVM can be downloaded at www.java.com. Click on the download link www.java.com homepage to start the download process.

What security measures are in place?

A Public Key Infrastructure (PKI) enabled service will be in place to effectively protect Information Provider's confidential business information. The e-PRS will be integrated with the Government of Canada's secure channel leveraging the following features:

Data encryption: The ability to encrypt and decrypt electronic file attachments.

Electronic signature: The means to electronically sign data and documents to ensure the identity and intent of the sender of information as well as ensuring the integrity of the data that is received.

Non-repudiation: A means to defend against a claim of denial of making a transaction in the e-PRS. Involves the use of techniques such as timestamp, transaction logs and storing the transaction data for future reference.

The Government of Canada dictates very specific requirements for the use of its service. These requirements have been adopted by the PMRA and integrated into the e-PRS.

What are the e-PRS shared secrets?

The e-PRS shared secrets are used to validate and authenticate the identity of the user activating the account. The questions selected are at the account creator's discretion, except for the Primary Officer's account which will be predetermined by the PMRA.

How do I correct errors made when setting up users?

Error correction may be requested by contacting the Pest Management Information Service.

Where do I call if I need assistance with various aspects of the e-PRS?

All e-PRS requests should be directed to the Pest Management Information Service.