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Drugs and Health Products

Health Product Advertising Complaints

The posting of information on health product advertising complaints is part of Health Canada's Regulatory Transparency and Openness Framework. Under the Framework, Health Canada is taking a series of measures to be more transparent and open with Canadians about regulatory decisions.

Below is a table summarizing health product advertising complaints that Health Canada has received and addressed, or is currently assessing for next steps. It does not include complaints where non-compliance could not be reasonably determined or complaints referred to the Advertising Preclearance Agencies (APAs) for adjudication. The number of complaints referred to the APAs is provided at the end of the table. The scope of this table is currently limited to complaints related to the following types of health products: pharmaceuticals, biologics (including vaccines), medical devices, and natural health products. This scope could be expanded in the future. This table will be updated quarterly.

When addressing advertising complaints, Health Canada's first priority is protecting the health and safety of Canadians. Health Canada's approach to addressing and resolving complaints uses the most appropriate level of intervention proportional to the health risk.

Health Canada assesses all of the complaints it receives to confirm whether or not the advertising materials comply with the applicable legislation and regulations, and takes appropriate action to address complaints where non-compliance is found.

Responsibilities Related to Health Product Advertising

Health Canada is the national regulatory authority for health product advertisements. The Department oversees and enforces the regulatory requirements related to health product advertising.

The Department plays an active role in addressing health product advertising complaints. It also works to prevent non-compliant advertising before it occurs, by developing policies and guidance, providing regulatory and policy clarifications and through stakeholder awareness activities. As well, Canada has a system in place that allows industry to have their advertising material reviewed and pre-cleared by independent APAs. While this system is voluntary, Health Canada strongly recommends that industry have their health product advertising material reviewed by an APA before dissemination, to help ensure it is compliant with legislative and regulatory requirements.

APAs also offer a mechanism to resolve certain advertising complaints. Health Canada assesses every complaint it receives, including the level of health risk they may pose, to determine next steps including whether the complaint should be addressed by Health Canada or referred to an APA. More information on the roles of Health Canada and the APAs is in the Guidance Document - Health Canada and Advertising Preclearance Agencies' Roles Related to Health Product Advertising.

Risk-Based Compliance and Enforcement Approach

All complaints are treated with the same vigilance, whether Health Canada identifies a potential advertising issue itself, receives a complaint directly or is referred a complaint from an APA. Each complaint is assessed to confirm whether the advertisement complies with legislative and regulatory requirements, and to determine the potential health risk posed. Health Canada prioritizes and takes action to address complaints based on whether they pose a potential health risk and the degree of that risk.

Health Canada takes a stepwise approach and will escalate measures if and as needed. In most cases, compliance is successfully achieved using a cooperative approach. This involves Health Canada informing the party of their non-compliance, usually through a compliance letter. The letter may request corrective action or discontinuation of the advertisement.

In general, for advertising activities considered to pose a low health risk to Canadians, the company is informed of the non-compliance and asked to take the appropriate corrective measures. In cases where the health risk is higher, Health Canada follows up as needed to verify that the requested action has been completed to Health Canada's satisfaction.

Health Canada may consider stronger action for advertising activities determined to pose a high health risk. These actions could include seizing the non-compliant advertising materials, site visits, issuing a public communication, or initiating enforcement proceedings (e.g., seeking an injunction or fines where a court order has been breached), to minimize the potential health risk to Canadians.

For complaints that involve the advertising of an unauthorized health product, Health Canada takes action to confirm that the company stops both the advertising and sale of the non-compliant health product in Canada, as the sale of unauthorized health products is not permitted in Canada.

More information on Health Canada's compliance and enforcement approach is available in the Inspectorate's Compliance and Enforcement Policy (POL-0001). 

How to submit a health product advertising complaint to Health Canada

Advertising complaints can be submitted either to the Health Products and Food Branch Inspectorate or to the appropriate Advertising Preclearance Agency, depending on the type of health product involved, and whether the ad is directed at healthcare professionals or consumers. More information on which APA to contact, as well as their contact information where complaints can be directed, is available on Health Canada's website.

Summary table of advertising complaints addressed by Health Canada received between October 1, 2014 and December 31, 2015

Active complaints | Closed complaints

Active complaints
Date received Company/ Organization Product(s) Product Licence Status Product type Complaint source Advertising medium Complaint detail Relevant Regulatory provision Action
2015-12-26 Young Living - Independent Distributor Various products Various NPNs and Unlicensed Natural Health Product Trade Website Complaint regarding the advertising of unauthorized products and unauthorized claims including claims for serious disease Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-12-17 SCM Products Inc. Revivogen MD Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of therapeutic claims in a cosmetic-like product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-12-11 Botox by MD - Dr. Charles Solnik Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Health Canada Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-12-01 Swiss Natural, a Division of Valeant Pharmaceuticals International Inc. Solutions Energy NPN: 80015159 Natural Health Product Consumer Website Complaint regarding the advertisement of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-11-20 Mcneil Consumer Healthcare Division of Johnson & Johnson Inc Extra Strength Tylenol Complete Cold, Cough & Flu Plus Mucus Relief DIN: 2365774 OTC Consumer YouTube Commercial Complaint regarding lack of adequate safety warning False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-11-18 Botanical Kratom Kratom capsules and powders Unlicensed Natural Health Product Health Canada Website Complaint regarding the advertising of unauthorized products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Ongoing follow-up to confirm the stop sale and non-compliant materials are modified/removed/discontinued.
2015-11-13 Zoomer Radio Liquid Silver NPN: 80029565 Natural Health Product Consumer Radio Ad Complaint regarding the advertisement of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-11-06 Novartis Vaccines and Diagnostics Inc. Fluad Pediatric DIN: 02434881 Vaccine (Schedule D Drug) Trade Press Release Complaint regarding the advertisement of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance. Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-11-04 Refresh MD Botox Cosmetic (Onabotulinum Toxin A) and Dysport DIN: 02243721, 02387735 Prescription Drug Consumer Print Complaint regarding the direct-to-consumer advertising of Botox and Dysport Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-11-03 Annanda Chaga Chaga mushroom products NPN: 80064674 80064678 Natural Health Products Health Canada Website Complaint regarding the advertisement of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-11-02 Inzone Central Various products Unlicensed Prescription and Non-prescription Drugs - Veterinary Use Referral-External Website Complaint regarding the advertising of unauthorized products including direct-to-consumer-advertising of prescription drugs False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Ongoing follow-up to confirm the stop sale and non-compliant materials are modified/removed/discontinued.
2015-11-02 Just Like Children Various products Unlicensed Prescription and Non-prescription Drugs - Veterinary Use Referral-External Website Complaint regarding the advertising of unauthorized products including direct-to-consumer-advertising of prescription drugs False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Ongoing follow-up to confirm the stop sale and non-compliant materials are modified/removed/discontinued.
2015-10-28 VitaTree Nutritionals Vita Tree Hair, Skin And Nails

Vitatree Probiotics

Vitatree Memory And Brain Booster

Vitafish OilÖ

Vitatree Stress And Sleep Formula

Vitatree Fat Burner

Vita Tree Parasite Cleanse

Vitawomen'S Formula

Vita DetoxÖ

Vita Tree Allergy Formula

Vitatree Cold/Flu And Immune Formula
NPN: 80028141, 80018778, 80043130, 80012797, 80033784, 80030091, 80051699, 80030687, 80039307, 80052571, 80040918 Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims including claims for serious disease Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-10-27 R. Max Health Gladiator Gel Unlicensed Natural Health Product Health Canada Website Complaint regarding the advertising of an unauthorized product for serious disease False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-10-20 Northern Media Inc. Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Consumer Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-10-19 Endoceutics Inc. Vaginorm Unlicensed Investigational Drug Trade Website Complaint regarding advertising of an investigational drug to the general public Prohibited advertising of a new drug (Section C.08.002(1), Food and Drug Regulations) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-10-13 Morning Sun Health Foods Strauss Heartdrops / Strauss Heart Drops

Umac (Unique Marine Algae Concentrate) Core

Umac (Unique Marine Algae Concentrate) Core Liquid

Nature's Aid / Nature's Aid Skin Gel
NPN: 80030089, 80033696, 80039434, 80039435, 80021430 Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims including claims for serious disease Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-10-05 Wood Wyant Inc. Complete 6000

Complete 6000 Wipes
DIN: 02429004, 02434210 Non-prescription Drug - Disinfectant Consumer Print, Website Complaint regarding advertising of misleading product information False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-09-22 Northern Media Inc. Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Trade Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued
2015-09-16 Northern Media Inc. Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Trade Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued
2015-09-04 Dr. Alex Wakter Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-08-20 One Stop Vape Shop Electronic smoking products Unlicensed Prescription Drug Consumer Radio Station Complaint regarding the direct-to-consumer advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-08-20 The Shopping Channel Vita Tree Hair, Skin and Nails

VitaTree Whole Food Iron Complex

Vitatree Cold/Flu And Immune Formula

Vitawomen'S Formula

Md Factor
NPN:
80028141, 80053931, 80040918, 80030687, 80038042
Natural Health Products Consumer Website Complaint regarding the advertising of unauthorized claims including claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-08-20 Le Canada Ventures Inc. Md Factor NPN:
80038042
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-08-16 Bell Lifestyle Products Inc. Bell Shark Cartilage Capsules

Prostate Ezee Flow Tea

Shape And Health

Bell Shark Liver Oil
NPN:
80042283, 80051642, 80051637, 80036946
Natural Health Products Consumer Print Complaint regarding the advertising of unauthorized claims including claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-07-31 NutriPur Inc. Bambousil / Hair-Skin-Nails / Bamboo Silica / Hair-Skin-Nails-Bones NPN:
80039971
Natural Health Product Trade Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Company contacted to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-07-20 Oasis Medical Clinic Human Chorionic Gonadotrophin (hCG) DIN: 02247459 Prescription Drug Trade Website Complaint regarding advertising of unauthorized claims and direct-to-consumer advertising of hCG False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-07-12 Toronto Cosmetic Clinic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-06-30 Canadian Generic Pharmaceutical Association Generic Drugs Various DINs Prescription Drugs Trade Social Media Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-06-19 Lifeforce International, Inc. Zerona Laser Scanner for Body Contouring License No.: 88528 Medical Device Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (section 20, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-06-11 Healthy Foundations Clinic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-06-04 Upaya Naturals Oxy Powder Unlicensed Natural Health Product Trade Website Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-06-01 APT Medical Aesthetics Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox and Latisse Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-05-25 West Coast Vape E-Cigs/ E-Vapes/ E-Juices Unlicensed Prescription Drug Consumer Website, Store Sign Complaint regarding the direct-to-consumer advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Ongoing follow-up to confirm the stop sale and non-compliant materials are modified/removed/discontinued.
2015-05-22 Apotex Inc. Generic Drugs Various DINs Prescription Drugs Trade Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance verification ongoing; Health Canada is assessing the issue.
2015-05-19 Mobile Medical Cosmetics Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox and Latisse Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-05-14 Nutripur Inc. Firm'Ngro« NPN:
80033701
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-05-06 SpaSation Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-05-06 Impression Dental Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-05-01 Nanton Neutraceuticals Rhoziva NPN:
80031321
Natural Health Product Health Canada Print Complaint regarding the advertising of an unauthorized claim for serious disease False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-29 Your True Companion Pet Products Colloidal Silver Unlicensed Non-prescription Drug - Veterinary Use Trade Website Complaint regarding the advertising of an unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received preliminary response requiring further dialogue with company.
2015-04-22 Ferme EugÚnia Enr. ď Magic Colloidal Silver 10ppm

ď Magic Colloidal Silver30ppm

ď Magic Colloidal Gold 20ppm
Unlicensed Natural Health Products Consumer Website Complaint regarding the advertising of unauthorized products for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-21 Searles Dermatology Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 Vitamart Influenzinum 9CH DIN-HM: 80007614 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 Well.ca Influenzinum Prevention DIN-HM: 80012471 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 The Vitamin Shop Influenzinum 9CH DIN-HM: 80007614 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 Nutrichem Influenzinum 9CH DIN-HM: 80007614 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 National Nutrition Influenzinum Prevention DIN-HM: 80012471 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 Health Street Influenzinum 9CH DIN-HM: 80007614 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-04-09 Feel Good Natural Health Store Influenzinum 9CH DIN-HM: 80012471 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-03-04 U Cosmetic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-03-03 Lorna Vanderhaeghe Health Solutions, Inc. Magnesium Bisglycinate NPN: 80031872 Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims including claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-03-02 Kingston Cosmetic Institute Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-03-02 Kingston Laser Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-03-02 Port Hope Medical Cosmetic Clinic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-25 SBS Ayurcare North America Inc. SBM Mecoon G2

Various Products
NPN: 80035514, Unlicensed Natural Health Products Consumer Radio Station, Website Complaint regarding the advertising of an unauthorized claim for serious disease and unauthorized products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-20 Refresh MD Botox Cosmetic (Onabotulinum Toxin A) DIN:
2243721
Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-10 Cipher Pharmaceuticals Epuris DIN: 02396971 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Epuris Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-10 Transforming Health Inc. Ultimate Male/ Ultimate Male Energy

Ultimate Libido/ Ultimate Epimedium

Ultimate Maca/ Ultimate Maca Energy
NPN: 80035769, 80039086, 80032889 Natural Health Products Consumer Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-04 AM740 Zoomer Radio Prevagen Unlicensed Natural Health Product APA Radio Station Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-02-03 Herbion Canada Herbion Cough Syrup For Children/ Herbion Cough Syrup For Kids/ Herbion Cough Syrup For Children Cherry Flavour/ Herbion Cough Syrup For Kids Cherry Flavour/ Linkus Cough Syrup For Kids NPN: 80042293 Natural Health Product Consumer Label, Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-01-02 Toronto Surgery Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox and Latisse Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-28 Forever Young Edmonton Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-28 Refresh MD Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-26 OnCore Medi-Spa Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-24 Rejuvaderm Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-12 Suede Hills Organic Farms Olive Leaf Powder

pH Happy Caps
Unlicensed Natural Health Products Consumer Print Complaint regarding the advertising of unauthorized products for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2014-11-07 Refresh MD Botox Cosmetic Xeomin Cosmetic Dysport DIN: 02243721, 02383489, 02387735 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox, Xeomin and Dysport Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
Closed complaints
Date received Company Product(s) Product Licence Status Product type Complaint source Advertising medium Complaint detail Relevant Regulatory provision Action
2015-09-29 Aviva Natural Health Solutions Oncolyn Unlicensed Natural Health Product Health Canada Website Complaint regarding the advertising of an unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Ongoing follow-up to confirm the stop sale and non-compliant materials are modified/removed/discontinued.
2015-09-23 Onegenew International Group Inc. OneGenew Herbal Compound Concentrate Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of an unauthorized product for serious diseases Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-09-23 Canadian Phytopharmaceuticals Corp Skinny Down

Brain Life / Brain Focus
NPN:
80062162, 80061896
Natural Health Products Consumer Print Complaint regarding the advertising of unauthorized claims for serious diseases Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-09-22 Young Living Various Products Unlicensed Natural Health Products Consumer Unknown Complaint regarding the advertising of unauthorized products for serious diseases Prohibited advertising to the general public as treatment or cure for any Schedule A disease (Section 3, Food and Drugs Act) and False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-09-16 Alberta Veterinary Laboratories (AVL) Meloxicam Oral Suspension, USP (15mg/ml) Unlicensed Prescription Drug - Veterinary Use Trade Print Complaint regarding the advertising of an unauthorized product to healthcare professionals False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-09-11 Herc's Nutrition Limited MuscleTech Hydroxystim Capsules Unlicensed Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-09-03 Yaletown Naturopathic Clinic Celcius Thermo Cancer Select (TCS) Unlicensed Medical Device Trade Website Complaint regarding the advertising of an unlicensed device available only for special access Advertising of an unlicensed device (section 27, Medical Devices Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-09-02 REFRESH Hang Over / Nirvana NPN:
80051859
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-29 Natural Wellbeing Distribution Inc. Hair Essentials

Fo-Ti Root Extract

Nourishing Hair Oil
NPN:
80050992, unlicensed, unlicensed
Natural Health Products Consumer Website Complaint regarding the advertising of unauthorized claims and unauthorized products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-28 REFRESH Hang Over / Nirvana NPN:
80051859
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-27 Edmonton Journal OPC Factor Unlicensed Prescription Drug

Natural Health Products
Consumer Print Complaint regarding the direct-to-consumer advertising of an unauthorized product for serious disease False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Ongoing follow-up to confirm the non-compliant materials are modified/removed/discontinued.
2015-08-19 Prime Health Products Various Products Unlicensed Natural Health Products Health Canada Website Complaint regarding the advertising of unauthorized products for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-08-19 SVN Fuel Supplements - Mission, BC Dolphin Water Unlicensed Natural Health Product Consumer In Person, Print Complaint regarding the advertising of unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-18 Journal de MontrÚal Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN:
80041588
Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-18 Northern Media Inc. Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN:
80041588
Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-17 Dr. Marcia Hartt Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-08-16 Tri-Cities NOW Bell Shark Cartilage Capsules

Prostate Ezee Flow Tea

Shape And Health

Bell Shark Liver Oil
NPN:
80042283, 80051642, 80051637, 80036946
Natural Health Products Consumer Print Complaint regarding the advertising of unauthorized claims including claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-07-20 Glenmore Healthcare Human Chorionic Gonadotrophin (hCG) DIN: 02247459 Prescription Drug Trade Website Complaint regarding advertising of unauthorized claims and direct-to-consumer advertising of hCG False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-07-20 True Balance Human Chorionic Gonadotrophin (hCG) DIN: 02247459 Prescription Drug Trade Website Complaint regarding advertising of unauthorized claims and direct-to-consumer advertising of hCG False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-26 Dr. Gordon Owen Teleford's Clinic Cloud Vitamin A Cream Unlicensed Natural Health Product Consumer In person, Website Complaint regarding the advertising of therapeutic claims in a cosmetic-like product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-25 Fisher Wallace Laboratories, LLC. FW-100 Cranial Stimulator Device Licence No.: 92984 Medical Device Trade Website Complaint regarding the advertising of an unauthorized claim for serious disease False, misleading or deceptive advertising (section 20, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-22 Pure Lab Vitamins Inc. Alkapure NPN:
80037471
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-22 Storz & Bickel GMBH & Co.KG Volcano Medic Licence No.: 82405 Medical Device Consumer Website Complaint regarding the advertising of an unauthorized claim for serious disease False, misleading or deceptive advertising (section 20, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-03 Atomik Nutrition - Joliette, QC Ephedrine Hcl NPN:
80016366
Natural Health Product Consumer In Person Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-06-03 Prius Clinic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-05-29 LesPAC Classified Advertisement Website Baume du Druide / Druid Balm Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) No follow-up required as material had already been modified/ removed/ discontinued.
2015-05-29 LesPAC Classified Advertisement Website Argent Collo´dal Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of an unauthorized product with serious health claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-05-29 LesPAC Classified Advertisement Website VidatoX Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of an unauthorized product with serious health claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-05-28 MAP International Various Products Unlicensed Natural Health Products Consumer Website Complaint regarding the advertising of unauthorized products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-05-20 HerbaMAX Inc. Various Products Various NPNs Natural Health Products Health Canada Website Complaint regarding the advertising of unauthorized claims including claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-05-13 Quench Essentials Various Products Various NPNs Natural Health Products Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-05-08 Quantum Nutrition Schinoussa Beautiful (Marine Collagen) NPN:
80052277
Natural Health Product Trade Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-05-06 New Image Cosmetic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-30 My Health Supplements (MHS) Nourishing Waves Kelp NPN:
80045963
Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-28 Sprout Growers Colloidal Silver Unlicensed Natural Health Product Referral-External Print, Website Complaint regarding the advertising of an unauthorized product for serious disease False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-04-23 Lernapharm (Loris) Inc. LORIS - I.V.

LORIS Swabstick -120 mm

LORIS Swabstick -MACRO-150 mm
DIN:
02297442, Unlicensed, Unlicensed
Non-prescription Drugs Health Canada Website Complaint regarding the advertising of unauthorized serious health claims and unauthorized products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale of unlicenced product and correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-19 Young Living Various Products Unlicensed Natural Health Products Consumer In person Complaint regarding the advertising of unauthorized products and cosmetic-like products with therapeutic claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-17 Mission Falls Solutions Mission Falls Premium Ionic Silver Solutions

Mission Falls Premium Ionic Silver Solution Spray

Ionic Silver Solution Spray
NPN:
80048689, 80048692, 80054343
Natural Health Products Consumer Website Complaint regarding the advertising of several products  for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-15 Atlas-Medic Inc. Cramergesic Unlicensed Natural Health Product Trade Website Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-04-13 Bell Lifestyle Products Inc. Natural Superior Hair Formula Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale of unlicenced product and correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-11 Canadian MediPain Botox Cosmetic (Onabotulinum Toxin A) DIN:
02243721
Prescription Drug Trade Print, Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-04-09 Southlake Regional Hospital Nanostim Leadless Pacemaker Nanostim Delivery System Catheter Unlicensed Medical Device Trade Print Complaint regarding the advertising of an unlicensed device available only for investigational testing Advertising of an unlicensed device (sections 87, Medical Devices Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from organization; Follow-up completed; Material modified/removed/discontinued.
2015-04-09 Vitepro Influenzinum 9CH DIN-HM: 80007614 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-09 Vita Shop Pascoleucyn DIN-HM: 80022208 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-09 Health Palace Pascoleucyn Forte DIN-HM: 80005046 Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-04-09 Alberta Homeopathic Medical Clinic Human Chorionic Gonadotrophin (hCG) DIN: 02247459 Prescription Drug Trade Website Complaint regarding advertising of unauthorized claims and direct-to-consumer advertising of hCG False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-03-30 Shandong Pang's Biochemical Co. Ltd. Ultra Deep, Derm Deep, Medium, and Finelines Hyaluronic Acid Fillers Unlicensed Medical Device Consumer Website Complaint regarding the advertising of unauthorized products Sale and advertising of an unlicensed device (Sections 26 and 27, Medical Devices Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; No further action will be taken by Health Canada at this time.
2015-03-27 Groupe ProcitÚ Inc. Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-03-25 Xenovax Xenovax Unlicensed Natural Health Product APA Print Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-03-20 Biotechnologies Explorer Canada Harp Seal Oil Omega-3 / Bec Harp Seal Oil / Ind Harp Seal Oil NPN:
80001795
Natural Health Product Consumer Website Complaint regarding advertising of unauthorized serious health claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-03-19 Xerion Dispensary Ltd. Mozi-Q/ Xerion Formula

Mozi-Q For Kids/ Mozi-Q
DIN-HM:
80031902,
80050684
Natural Health Product - Homeopathic Consumer Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-03-19 Shea Butter Source Shea Butter Unlicensed Natural Health Product Referral-External Website Complaint regarding the advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-03-16 OrthoCanada Medical BTL High Intensity Laser Unlicensed Medical Device Consumer Website Complaint regarding the advertising of an unauthorized product Sale and advertising of an unlicensed device (sections 26 and 27, Medical Devices Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-03-06 Quantum Nutrition Schinoussa Beautiful (Marine Collagen) NPN:
80052277
Natural Health Product Trade Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-03-02 David Health International Wild Peru Maca Powder/ Inka Maca Powder/ Inka Black Maca Powder/ Inka Red Maca Powder/ Silvera Maca Powder

Wild Peru Maca Original/ Wild Peru Maca Black/ Wild Peru Maca Red
NPN:
80062479, 80036489
Natural Health Products Consumer Website Complaint regarding the advertising of an unauthorized product and products with unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale of unlicenced product and correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-03-02 Polish Salon & Spa Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-23 Navy Bean Handmade Apothecary Various Products Unlicensed Natural Health Products Trade Website Complaint regarding the advertising of therapeutic claims in cosmetic-like products False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-21 Young Living Various Products Unlicensed Natural Health Products Consumer In person, Email Ad, Website Complaint regarding the advertising of unauthorized products and cosmetic-like products with therapeutic claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-20 Beauty Rewind Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-20 Le Capucin Silver Guard Unlicensed Natural Health Product Consumer Website Complaint regarding the advertising of therapeutic claims in a cosmetic-like product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-19 Bell Lifestyle Products Inc. Blood Pressure Formulation Combo NPN:
80053068
Natural Health Product Consumer Website Complaint regarding the advertising of unauthorized claims for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-19 David Health International Chaga Mushroom Products Unlicensed Natural Health Product Consumer Print, Website Complaint regarding the advertising of unauthorized products for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-02-11 Life Choice Ltd. DMAE Restorative Cream 59g Unlicensed Natural Health Product Consumer Television Network, Website Complaint regarding the advertising of therapeutic claims in a cosmetic-like product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-02-04 Joe Laser Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-01-30 Health Research Laboratories, LLC Corexion

The Ultimate Cardio-Cleanse
Unlicensed Natural Health Products Consumer Print Complaint regarding the advertising of unauthorized products for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2015-01-21 Codeco Nutrition NanoCal/ Nano-Cal NPN:
80043484
Natural Health Product Trade Print, Website Complaint regarding the advertising of an unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-01-21 Dr. Marcia Hartt Website Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-01-12 Canada Head Office for Varumin Varumin Unlicensed Natural Health Product Consumer Print, Website Complaint regarding the advertising of an unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-01-09 Pure North S'Energy Foundation Vitamin C 1000 mg with Vitamin D 4000 IU Unlicensed Prescription Drug Consumer Print, Website Complaint regarding the direct-to-consumer advertising of an unauthorized product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2015-01-05 Clinique D'Esthetique Monika Prowave LX Licence No.: 63249 Medical Device Consumer Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (section 20, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2015-01-05 Canada Head Office for Varumin Varumin Unlicensed Natural Health Product Consumer Print, Website Complaint regarding the advertising of an unauthorized product for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2014-12-19 Xenex Laboratories Inc DMSO Unlicensed Natural Health Product Trade Website Complaint regarding the advertising of therapeutic claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-12-18 Osha Mae Various products Unlicensed Natural Health Products Health Canada Website Complaint regarding the advertising of various cosmetic-like products with therapeutic claims including serious diseases claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-12-11 Zwell Canada Zwell Menomendz NPN: 80030140 Natural Health Product APA Email Ad Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-12-11 CGPA Generic Drugs Various DINs Prescription Drugs Trade Print Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-12-03 Royal Natural Products Co. Apiario Silvestre - Propolis Glycolic Solution NPN: 80006418 Natural Health Product Consumer Print, Website Complaint regarding advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-28 Insight Enterprises Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Consumer Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-26 DermAesthetics Medi-Spa Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-26 Riverbend Medical Esthetics Botox Cosmetic (Onabotulinum Toxin A) and Latisse DIN: 02243721, 02350939 Prescription Drugs Trade Website Complaint regarding the direct-to-consumer advertising of Botox and Latisse Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-26 SouthSide Dermatology Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-25 Life Choice Ltd. Neurotransmitter Support With L-Carnitine NPN: 80042688 Natural Health Product Consumer Print Complaint regarding a brochure advertisement with unauthorised claims for the product False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-24 Barry Lycka MD Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-24 EPM Dental Care Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-24 External Affairs Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-24 McKenney Corner Dental Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-24 Plastic and Cosmetic Laser Surgical Centre Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-24 Renew Surgery Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-24 SantÚ Cosmetic Laser & Vein Center Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-24 Skin Beautiful Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-24 Solace Medical Clinic Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-21 eVitamins Nature's Gift DMSO Liquid Glass 99.9% Pure - 8 fl oz Unlicensed Natural Health Product Trade Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-18 Astellas Prograf / Advagraf DIN: 02175991, 02296470 Prescription Drugs Trade Webinar Complaint regarding a webinar advertising Prograf and Advagraf with unauthorized claims to private formulary managers False, misleading or deceptive advertising (Section 9, Food and Drugs Act) and Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-17 Everything Zen with Aileen Smith Defining Gel, Greens, Confianza, Ultimate Thermofit Unlicensed, NPN: 80052956, 80052649, 80052458 Natural Health Products Consumer Website Complaint regarding the advertising of unauthorized claims, and a cosmetic-like product with therapeutic claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-12 Phyto-Med Inc. Product not specified, general complaint Various NPNs Natural Health Products Consumer Website Complaint regarding the advertising of several products  for serious diseases False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-10 Core Natural Limited TA 65md NPN: 80024720 Natural Health Product Health Canada Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-07 Health Advantage Health Food Store TA 65 NPN: 80024720 Natural Health Product Health Canada Website Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-06 Insight Enterprises Matrix 360 Fat Magnet/ Matrix 360/ Matrix 7/ Raspberry Ketone With Green Tea NPN: 80041588 Natural Health Product Health Canada Print Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.
2014-11-05 Edmonton Laser Centre Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-11-05 Laser Sheer Advanced Skin Rejuvenation & Laser Training Centre Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; No further action will be taken by Health Canada at this time.
2014-10-28 Prema Sai Ear candles Unlicensed Medical Device Consumer Website Complaint regarding company advertising and offering ear candles to clients Sale and advertising of an unlicensed device (Sections 26 and 27, Medical Devices Regulations) Compliance letter sent to request stop sale and advertising of unlicensed product; Follow-up completed; Company confirmed they stopped sale and advertising.
2014-10-24 Jardine Naturals Essential Silver™

Essential Silver Tm/ Essential Silver Tm - 22 Ppm/ Essential Silver Tm Extra Strength/ Essential Silver Tm Extra Strength - 22 Ppm
NPN: 80046610, 80052237 Natural Health Products Consumer Health Product Store Sign Complaint regarding the advertising of unauthorized claims False, misleading or deceptive advertising (Section 9, Food and Drugs Act) Compliance letter sent to request correction of non-compliance; No follow-up required as material had already been modified/ removed/ discontinued.
2014-10-14 Ross Creek Medical Web site Botox Cosmetic (Onabotulinum Toxin A) DIN: 02243721 Prescription Drug Trade Website Complaint regarding the direct-to-consumer advertising of Botox Advertising of a prescription drug beyond brand name, price and quantity (Section C.01.044, Food and Drug Regulations) Compliance letter sent to request correction of non-compliance; Received satisfactory response from company; Follow-up completed; Material modified/removed/discontinued.

Note:

This table does not include complaints that were received by Health Canada but that were referred to an Advertising Preclearance Agency (APA) for complaint adjudication as per the Guidance Document - Health Canada and Advertising Preclearance Agencies' Roles Related to Health Product Advertising.  Complaints that are referred to the APAs are subject to their complaint adjudication process. Between October 1, 2014 and December 31, 2015, 16 complaints were referred to APAs.

This table lists Health Canada's compliance and enforcement activities as a result of complaints received by Health Canada.  References to the product advertising listed above are not examples of violation of the legislation and regulations  as determined by a court of law. For questions on the complaints in the Summary Table, please contact the Inspectorate at DCVIU_UVCEM@hc-sc.gc.ca.

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