Description of EAP

The Employee Assistance Program (EAP) is a confidential service that provides assessment, short term counselling, referral, and follow-up. It is a proven, easy way for individuals to identify and solve personal and work-related problems.

Employee Assistance Program (EAP)

• Confidential 24 Hour 1-800 bilingual service
• Immediate crisis counselling
• National network of certified counsellors
• Services offered to managers, supervisors, employees and (in most cases) immediate family / dependents
• E-counselling

Confidentiality

Your personal information is kept confidential and handled with care at all times, in keeping with Treasury Board policies and the Privacy Act.

Exceptions:
Legal - subpoena, child abuse, threat to harm self or other

Principles of EAP Counselling & Referral

• Voluntary
• Confidential
• Early recognition
• Short term counselling
• Appropriate referral and follow-up
• Accessible
• Prompt response to request for service

EAP Quality Assurance - EASNA / COA

EAS ensures the quality of its services in a number of ways:

• EAP users are asked to provide feedback on their experience with the service
• EAS ensures the best possible interventions to clients
• EAS' Quality Assurance supervisor visits counsellors’ offices to make sure they are respecting our mandate and confidentiality requirements
• All complaints are investigated by our Quality Assurance supervisor with a response provided to EAP users within two working days
• Highest standards of the industry: EAS has received accreditation from the Council of Accreditation (COA) and is a gold member of the Employee Assistance Society of North America (EASNA)

Most Common Reasons for Counselling

Your EAP is available to help you with your day-to-day issues.

• Family/couple (balancing work and family, dealing with children, etc.)
• Psychological health (mood problems, stress, anxiety)
• Work-related issues (conflict in the workplace, feeling overworked, etc.)

Account for most EAP cases

Client Feedback

• 69% of clients report having less emotional difficulties after their counselling sessions;
• 71% of clients said they were less absent at work after counselling sessions;
• 98% of users stated that they would access the service again if they needed help.

Other Services Provided by EAS

• Advisory: immediate management coaching for manages to deal with psychosocial situations in the workplace that are unusual and exceptional
• Trauma: special group counselling to mitigate the effects of a traumatic event in the workplace
• Specialized Organizational Services (SOS): to help managers identify activities (e.g., workshops, lunch-and-learn) to further improve team effectiveness and employee wellness.
• Emergency Preparedness and Response (EPR): a national psychosocial counselling responder team for federal employees exposed to traumatic events as a result of natural disasters or emergencies.

How to Contact EAP...

24 hour toll free line/ 365 days a year anywhere in Canada

1-800-268-7708

TDD/ATME 1-800-567-5803

Helping you maintain and enhance your organizational health and employee wellness